At Keystone, we are very quick to make the argument that listening to those you aim to serve is not only the right thing to do, but also the bright thing – a way to not only better understand impact, but more importantly as a way to improve impact.
Some problems do not get solved because the human side of the issue is not at the center of the debate. Using the storytelling process can be a solution.
– Showing up for Democracy’s Sake – Recently, US Senator Thom Tillis of North Carolina cast the deciding vote* confirming Betsy Davos for Secretary of Education. I could not help but notice that Tillis ran unopposed for most of his political career. According to Wikipedia: “Tillis ran for the General Assembly in 2006. He defeated incumbent John W. Rhodes in the Republican primary, and went on to win the election, since no other candidate had[…]
In March last year New York Times opinion writer David Brooks argued that the Republican Party was at a Kuhnian “model crisis” moment in a historical transition from the Reagan orthodoxy to something new that would be born out of the Trumpian disruption. He noted that Trump would not determine what would emerge because, “Trump has no actual ideas or policies. There is no army of Trumpists out there to carry on his legacy. He[…]
Keystone Accountability believes that when everybody has a voice, and the leadership pays attention to what people are saying, this is the best possible form of management. 2016 has been the year of surprising referendum results. In June, 52% of UK citizens voted to leave the EU. This was followed the next day by an unprecedented number of google searches for “what is the EU“. And in November, Donald Trump narrowly beat Hillary Clinton by[…]
For a decade one of my standard introductions to our work has been, “The voices of those meant to benefit from our work is the most neglected important piece of the impact measurement puzzle. Not the only important piece, but the most neglected important piece.” After that past three weeks, I may have to change that intro to, “Constituent Voice – or constituent feedback – is the coming thing in the impact space.” I am[…]
Keystone’s Chief Executive David Bonbright delivered the talk below at IMPCON 2016 in Atlanta. Despite the striking resemblance, this is not an engraving of Jeremy Nicholls. It is William Blake’s depiction of Isaac Newton. Staying with this theme of artistic perspectives on measurement, I have borrowed from the writer Anais Nin for the title of my talk, a spy in the house of love. I say “a spy” because I am not formally trained in[…]
Localization makes partnerships in development all the more important. In this guest blog Ros Tennyson, Director of Strategy at The Partnership Brokers Association discusses the challenges of multi-stakeholder partnerships in development. Multi-stakeholder partnerships for humanitarian relief and sustainable development are much promoted (especially by donors) as the way to tackle the complicated and complex challenges we face. As a passionate advocate of such collaboration, I agree this approach is critically important BUT… only if those involved really grapple[…]
Having provided the reasoning and rationale behind gathering feedback about our relationships with our partners and intermediary organizations, Kai discusses Keystone’s Performance Surveys, which benchmark principal-agent type relationships for international NGOs, impact investors, grantmakers and social change networks. In doing so, he focuses on the practical side of this kind of feedback, exploring key findings from some of the Keystone Performance Surveys and the value organizations have found they get from participating. Read the full blog here.
Dennis Whittle has published an important piece on the signficance of feedback loops. His discussion of how feedback loops can subvert the prevailing mental model (top-down; expert-driven) and the limitations of RCTs is particularly relevant. A must read for all those seeking to make development organizations more responsive and adaptive. http://international.cgdev.org/publication/how-feedback-loops-can-improve-aid-and-maybe-governance