Employee motivation based on feedback loops, not perks

Keeping your employees happy is essential to the success of your business. Evidence proves that happier employees translates to higher stock prices and stronger overall business performance. That said, knowing you need to keep your employees satisfied isn’t the same thing as knowing how to accomplish such goals. Do you offer free lunches? Holiday bonuses?[…]

Surveys: You’re doing it wrong

I have a confession to make. Despite two years of surveying thousands of respondents for our clients I still fire up Google in the hopes that it will one day tell me how to conduct surveys the right way. Now, this is mainly due to being overly ambitious: I would one day love to see[…]

Do you work for a learning organization?

We believe that well-run organizations are also learning organizations. How do you know if you’re a learning organization? Take a diagnostic test. Answer some questions about the way your team works, and it will tell you what features your team shares with learning organizations, and what you need to work on. Here is one from[…]

Why you should talk to everybody: lessons from 2016 US election

Keystone Accountability believes that when everybody has a voice, and the leadership pays attention to what people are saying, this is the best possible form of management. 2016 has been the year of surprising referendum results. In June, 52% of UK citizens voted to leave the EU. This was followed the next day by an[…]

From the field – 7 cases and a cautionary tale

Since 2013 World Vision has been running seven DFID-funded “beneficiary feedback mechanism” experiments in health programmes in India and Africa with local partners. Earlier this month World Vision convened a highly informative day-long learning event in London where about 50 practitioners from across the globe discussed the experiments, aided by high quality documentation in video,[…]

Who should measure the impact of non-profits? Responses to Caroline Fiennes and Ken Berger

This article was originally published on Alliance Magazine’s website on March 22, 2016. The non-profit impact revolution has taken a wrong turn. The job of examining their impact should be done by independent specialists rather than non-profits themselves: this is what Caroline Fiennes and Ken Berger argue in the March 2016 issue of Alliance magazine. As[…]

Press Release: Keystone Accountability Awarded $600,000 Grant to Continue Efforts to Advance the Practice of Feedback Loops

For Immediate Release January 27, 2016 Contact: Ilva Letoja +44 20 3735 6367 ilva(at)keystoneaccountability.org Keystone Accountability Awarded $600,000 Grant to Continue Efforts to Advance the Practice of Feedback Loops Fund for Shared Insight to provide additional support for five previously funded projects and one new research grant in 2016 London, UK— Fund for Shared Insight[…]

David Bonbright interviewed by Denver Fredrick on the Business of Giving

Hear our chief executive, David Bonbright, in conversation with Business of Giving host Denver Frederick in a new podcast from the radio interview that aired on Sunday evening, 24 January. Denver was very well prepared and we think the result is a breezy, informative “state of the field”. Please let us know what you think![…]

Three Ways To Keep Your Clients Front And Center

Imagine if your funders treated you like a loyal customer that they could not afford to lose. One social investor, Root Capital, does just that. First published on Forbes on October 29, 2015, here’s a terrific piece spilling the beans on how. It’s conference season and the panels have been pulsating at events like the Clinton Global[…]

This Time It’s Personal

As organizations start to get serious about feedback, things inevitably come to the moment where feedback gets personal. To be really useful, feedback must touch on an individual’s performance. This is tough stuff. People resist feedback in many different ways. A growing part of Keystone Accountability’s Constituent Voice work with organizations is to help staff[…]