Keystone Accountability helps organizations understand and improve their social performance by harnessing feedback, especially from the people they serve.
We seek to improve the effectiveness of social change organizations and we want every organization in the world to cultivate Constituent Voice™. We provide the methods, tools and services that allow organizations to really know how their constituents experience them, and what to do with that knowledge once they have it.
Our Constituent Voice™ method does for organizations seeking to create social value what the customer satisfaction industry does for consumer-facing businesses.
Our clients and partners are the global pioneers in bringing Constituent Voice™ to their work. They are varied, coming from over 20 countries and including private and public grantmakers, international development agencies, global corporations and local organisations.
Ground Truth Solutions was launched, as a programme of Keystone Accountability in 2012, to support humanitarian actors listen to feedback from affected populations and use this data to improve their work. In 2017 Ground Truth Solutions developed into an independent organization.
We publish resources and guides that are free for everyone to use, adapt and help us improve.
Keystone is building a global movement to support better feedback practices. We are a founding member of Feedback Labs, a group creating real conversations between governments, NGOs, donors, and citizens through human-centered design, adaptive processes, technology, and trust.
Keystone origins go back to 2004, and now has registered charities in the UK, South Africa and the US.
- UK board of trustees
- US board of trustees
- South African board of trustees
- Audited annual reports
- Keystone privacy statement
- Keystone ethical framework
- Keystone child addition to ethical framework