Courses

Using stakeholder voice to measure and maximize impact in non-profit organizations Keystone Accountability and Social Value UK have developed a Stakeholder Engagement training course combining Keystone’s Constituent Voice method and Social Value International’s Principles of Social Value. Keystone helps organizations understand and improve their social performance by harnessing feedback, especially[…]

Constituent Voice is a “slow idea”

I’m a slow learner. Over a decade into this work, it hit me that Constituent Voice is what New Yorker writer Atul Guwande dubbed a “slow idea”. In Guwande’s New Yorker article comparison of the historical uptake of anesthesia and antiseptics, he asks, why did one take off rapidly while[…]

Coming through denial

This month’s annual Feedback Summit in Washington DC has been chronicled by journalist Marc Gunther as the moment where we recognized that we have arrived, and asked first order questions.  In my blog post last week I said that I thought we had, collectively, set our intention for fundamental transformation[…]

Democracy is alive

Last month I attended a very British event at the London School of Economics. A hundred or so of us gathered in the Shaw Library, named after George Bernard Shaw, one of the founders of LSE. We were invited there by the Webb Memorial Trust, a charity dedicated to advance[…]

How the weather is linked to social change

If you’re one of the two billion people who own a smartphone, it likely comes with a weather app. The app is probably equipped with convenient features like maps that give you all sorts of forecast spectrums ranging from temperatures and uv index dangers, to allergen warnings. You can share[…]

Using client feedback to test a theory of change

US nonprofit LIFT, which works to end intergenerational poverty, has been using client feedback to test its theory of change. LIFT works with low income families in Chicago, Los Angeles, New York and Washington, D.C. Parents (who LIFT call members) are paired with volunteer advocates and they work together to[…]