Welcome to Keystone Accountability
Organizational Learning Matters
We help organizations learn and improve better and faster with tools that harness feedback from stakeholders and turn that feedback into actionable shared insight
Through our partnership with Deep Fathom we offer three standard offers, as well as bespoke consulting services. See how we can help →
Capability Assessments.
A pulse tool that measures staff behaviors to reveal capability maturity, providing actionable insights to guide effective targeted improvement.
Your Learning Operating System.
A quick, easy, and accurate diagnostic that reveals your organizational learning maturity and identifies specific areas for development.
Keystone Partner Survey.
The gold standard for benchmarking partnerships in international development. Understand your partners’ experience working with you.
In 2024 Keystone and Deep Fathom formed a partnership to deliver the next generation of feedback tools to accelerate social impact
Next generation feedback assessments driving change and improvement across impact value chains and international supply chains. Keystone has helped over 200 global development agencies in over 20 countries in its mission to gain better feedback and Constituent Voice®.
The joint initiative measures the alignment of stakeholders and the effectiveness and maturity of organizational partnerships to solve important societal challenges.
Constituent Voice®
Working in ways that foster mutual accountability
Organizations can ask the people they intend to benefit what they think about plans, performance, and reports. When organizations respond effectively to what they hear, we call this Constituent Voice.
Constituent Voice is a tool to manage performance rather than a form of evaluation. Still, feedback data is an early indicator of change taking place and can be triangulated with other evidence of performance and results (including objective measures and impact evaluations) to enrich your understanding of what is happening now.
It is often predictive of future outcomes. In developing the Constituent Voice method, Keystone has drawn from tested customer satisfaction techniques, and has adapted them to the context of development where people’s choice is often limited by the monopolistic position of aid agencies and government service providers.
The recipe for our secret sauce
Radical simplicity
Ask your constituents 2 to 5 questions frequently. This is first a form of engagement. Though the data is reliable.
Net performance
Separate responses as positive, okay, and negative.
Peer Benchmarking
Analyse and compare your feedback with that of similar organisations.
Adaptive Management
Act on feedback and dialogue with constituents. When you improve, so do your feedback scores.
From our blog
Where you can gain a deeper understanding of our methods and our work
What people are saying
How do we know if the people are better off, whether they gain or lose from our projects? The answer is to ask them. They are the experts on their own condition.
Robert Chambers
Institute of Development Studies
If private markets can produce the iPhone, why can’t aid organizations create and implement development initiatives that are equally innovative and sought after by people around the world? The key difference is feedback loops.
Dennis Whittle
Founder of Feedback labs
Through this report you proved that you do appreciate the ideas and comments of your funders, clients, and partners. Your request and insistence on comments clarifies and proves your caring and attention for your partners, whether they are closely or lightly related to you.
A past client
Meet the team
Behind Keystone Accountability is a team of experienced practitioners, strategists, and advisors united by a single belief: that organisations grow stronger when they truly listen.
Working with purpose — The most powerful driver of improvement is the voice of the people you serve.
David Bonbright
Founder
Ian Mitchell
Board Advisor
Darren Marsh
Board Advisor
Tom Crossley
Board Advisor
Ian Rosam
Board Advisor
Juliette Rivett
Chief Financial Officer
Ground Truth Solutions enables humanitarian actors to systematically listen and respond to the voices of affected people.
Born from Keystone Accountability in 2012 and now independent, Ground Truth Solutions has become the global standard for community feedback in humanitarian settings, operating in over 60 countries worldwide.
Contact Us
Phone
+44 012 3456 789
info@deepfathom.co.uk
Location
Keystone Accountability
2907 North 30th Street
Tacoma, WA 98407
USA
Send us a message
If you wish to provide feedback, ask a question or get more information, you’ve come to the right place