May 11, 2016

Blog

“What is this feedback thing all about?” I‘m hearing this question more and more as the word about feedback in social change is spreading. I say that it is about transformational change, though it works incrementally. I say that it is about listening and connecting with people, that it amounts
Keeping your employees happy is essential to the success of your business. Evidence proves that happier employees translates to higher stock prices and stronger overall business performance. That said, knowing you need to keep your employees satisfied isn’t the same thing as knowing how to accomplish such goals. Do you
I spend a lot of time dealing with data. Data is an ingredient in an organization’s larger decision making process. Institutions say they want “knowledge management” systems. This is a way to store all the information they create in one place and make it searchable. But the knowledge solutions I’ve
How do you know how your organization is performing? Here at Keystone Accountability we say for a clear indication of how you are doing ask the people you serve. It is these customers, clients, beneficiaries, and other stakeholders, or constituents as we call them, that are best placed to determine
This month’s annual Feedback Summit in Washington DC has been chronicled by journalist Marc Gunther as the moment where we recognized that we have arrived, and asked first order questions.  In my blog post last week I said that I thought we had, collectively, set our intention for fundamental transformation
Last week’s Feedback Summit was, for me at least, a watershed event. It was the third time our emerging field had come together at an annual gathering. Despite the inevitable consternation that accompanies wide-ranging diversity of expectations, experience and perspectives, I believe that we made two leaps forward over two
Last month I attended a very British event at the London School of Economics. A hundred or so of us gathered in the Shaw Library, named after George Bernard Shaw, one of the founders of LSE. We were invited there by the Webb Memorial Trust, a charity dedicated to advance
How do you make the most of feedback? – discuss further with the people who gave it to you. We have writing recently about how closing the loop is the most scary but also most valuable part of understanding feedback. Going back to the people who gave you the feedback
How can youth charities collect meaningful feedback from the young people they serve? Twelve UK based youth organizations received grants to listen and respond to the young people they serve and in this blog post we share what they learnt. The organizations were all charities supporting young people in the
Usually if you want to get something done you set a goal. Run a marathon, lose a stone, reduce poverty – that kind of thing. This is certainly how traditional development projects work. Logframes are full of targets – 500 people attend training sessions, 1,000 families lifted out of poverty,