Constituent Voice is a “slow idea”

I’m a slow learner. Over a decade into this work, it hit me that Constituent Voice is what New Yorker writer Atul Guwande dubbed a “slow idea”. In Guwande’s New Yorker article comparison of the historical uptake of anesthesia and antiseptics, he asks, why did one take off rapidly while the other languished? “First, one[…]

Collecting feedback in prison

Nafisika Trust works in Kenya providing counselling and training to people in prison. The Trust is reaping the benefits of a Constituent Voice feedback system and using data to improve their programs. Vickie Wambura the founder and director of the charity said: “We thought were gathering feedback but we kept having snarl ups. We were[…]

How does your organization measure up?

How do you know how your organization is performing? Here at Keystone Accountability we say for a clear indication of how you are doing ask the people you serve. It is these customers, clients, beneficiaries, and other stakeholders, or constituents as we call them, that are best placed to determine the value of your work.[…]

Coming through denial

This month’s annual Feedback Summit in Washington DC has been chronicled by journalist Marc Gunther as the moment where we recognized that we have arrived, and asked first order questions.  In my blog post last week I said that I thought we had, collectively, set our intention for fundamental transformation of how we organize to[…]

Moment of choice

Last week’s Feedback Summit was, for me at least, a watershed event. It was the third time our emerging field had come together at an annual gathering. Despite the inevitable consternation that accompanies wide-ranging diversity of expectations, experience and perspectives, I believe that we made two leaps forward over two huge chasms. This post is[…]

Democracy is alive

Last month I attended a very British event at the London School of Economics. A hundred or so of us gathered in the Shaw Library, named after George Bernard Shaw, one of the founders of LSE. We were invited there by the Webb Memorial Trust, a charity dedicated to advance the values of another founder[…]

How to make the most of feedback

How do you make the most of feedback? – discuss further with the people who gave it to you. We have writing recently about how closing the loop is the most scary but also most valuable part of understanding feedback. Going back to the people who gave you the feedback should not be an optional[…]

How the weather is linked to social change

If you’re one of the two billion people who own a smartphone, it likely comes with a weather app. The app is probably equipped with convenient features like maps that give you all sorts of forecast spectrums ranging from temperatures and uv index dangers, to allergen warnings. You can share this handy weather snapshot on[…]

Responding to the sound of (mostly) silence

Out of the blue, we sent you, our clients, partners and friends, a short survey that asked what you think about us. Here’s what you told us. Firstly, you told us that an out of the blue survey is not the right way to do this. Ninety-two of you responded, for an overall response rate[…]