At Keystone we know that effectively communicating with the people you serve is a great way to build trust and improve outcomes. In this blog we explore the work of Flamboyan Foundation, partnering with schools in Washington DC to improve learning outcomes for students through effective family engagement. At the heart of the approach is[…]
Nafisika Trust works in Kenya providing counselling and training to people in prison. The Trust is reaping the benefits of a Constituent Voice feedback system and using data to improve their programs. Vickie Wambura the founder and director of the charity said: “We thought were gathering feedback but we kept having snarl ups. We were[…]
“What is this feedback thing all about?” I‘m hearing this question more and more as the word about feedback in social change is spreading. I say that it is about transformational change, though it works incrementally. I say that it is about listening and connecting with people, that it amounts to a fundamental reorientation in[…]
Keeping your employees happy is essential to the success of your business. Evidence proves that happier employees translates to higher stock prices and stronger overall business performance. That said, knowing you need to keep your employees satisfied isn’t the same thing as knowing how to accomplish such goals. Do you offer free lunches? Holiday bonuses?[…]
I spend a lot of time dealing with data. Data is an ingredient in an organization’s larger decision making process. Institutions say they want “knowledge management” systems. This is a way to store all the information they create in one place and make it searchable. But the knowledge solutions I’ve seen only address half the[…]
How do you know how your organization is performing? Here at Keystone Accountability we say for a clear indication of how you are doing ask the people you serve. It is these customers, clients, beneficiaries, and other stakeholders, or constituents as we call them, that are best placed to determine the value of your work.[…]