2012/3 Dutch cohort In 2012 a cohort of 16 Dutch NGOs tool the Keystone survey in collaboration with Partos and Resultante. The Dutch organisations receive high satisfaction ratings compared to the global cohort: seven out of the ten highest rated organisations are Dutch and only two out of the bottom twenty
The Keystone Development Partnership Survey launched in 2010 with a survey of over 3,000 local partners of 28 international NGOs. Since then, another 32 INGOs have taken the survey, and over 10,000 local partners have been surveyed. The public survey report provides powerful new data on the performance of international aid agencies. The report is
Jay Naidoo is founding General Secretary of Cosatu, former Minister in the Mandela Government and Chair of the Global Alliance for Improved Nutrition (GAIN). In his article, he argues that citizen engagement is essential for effective development, strengthening the quality of policymaking and the “science” of service delivery with improved social
Kai discusses Keystone’s What Investees Think report in his Latest from Alliance article. In it, he contrasts going to the gym with impact investing, concluding that in both, merely having the right intent is not enough.
Ken Berger, CEO of Charity Navigator and William Schambra, director of the Hudson Institute’s Bradley Center for Philanthropy and Civic Renewal argue the pros and cons of emphasizing nonprofit outcomes metrics. Ken’s article is available here, and William’s is available here. Both are published through Nonprofit Quarterly.
David Bonbright speaks at the Citizen Voices: Global Conference On Citizen Engagement For Enhanced Development Results. The event held in Washington DC on 18 March was hosted by the World Bank in partnership with CIVICUS and InterAction. David Bonbright joined tech innovators, development specialists, government officials, academics, civil society representatives, World Bank staff and
If we want action – organizations listening and responding to their constituents in a way that raises performance and enhances impacts – we need to stimulate the demand for feedback and provide the professional support infrastructure to meet that demand. This raises a couple of important strategic questions in the
We surveyed 330 social enterprises anonymously on behalf of 7 impact investors worldwide. The 7 impact investors have received their feedback and are now making indicated improvements in their work. The feedback data and the investors’ experience in using the feedback is featured in the March 2013 report, What Investees Think.
Key findings from the report The survey works The feedback is frank, accurate and – as the participating investors all testify – effective in driving improvement. Some flashing red lights Survey respondents tell us that they don’t really know what their social and environmental results may be. They tell us
In the current issue of the Stanford Social Innovation review, Fay Twersky, Phil Buchanan, & Valerie Threlfall overview the emerging discipline of listening systematically the constituents who matter most, intended beneficiaries. They provide excellent case studies in education and health, and cite a number of other examples approvingly, including Keystone’s