Sustaining Feedback Mechanisms in Development

We would all like our work to speak for itself, better still if someone else can vouch for us! One way that industries like to do this is to showcase their ratings and feedback from customers. Not only does this help improve their service, but also help build credibility and trust. In the development context, this has taken more centre-stage. Findings from a UKAID funded pilot programme in seven locations around the world, demonstrated the[…]

Press Release: Keystone Accountability Awarded $600,000 Grant to Continue Efforts to Advance the Practice of Feedback Loops

For Immediate Release January 27, 2016 Contact: Ilva Letoja +44 20 3735 6367 ilva(at)keystoneaccountability.org Keystone Accountability Awarded $600,000 Grant to Continue Efforts to Advance the Practice of Feedback Loops Fund for Shared Insight to provide additional support for five previously funded projects and one new research grant in 2016 London, UK— Fund for Shared Insight selected Keystone Accountability to receive additional funding to continue their efforts to improve philanthropy. Keystone Accountability was one of 14[…]

David Bonbright interviewed by Denver Fredrick on the Business of Giving

Hear our chief executive, David Bonbright, in conversation with Business of Giving host Denver Frederick in a new podcast from the radio interview that aired on Sunday evening, 24 January. Denver was very well prepared and we think the result is a breezy, informative “state of the field”. Please let us know what you think! Update, January 28: Denver Fredrick has shared the interview transcript with us, also available on his blog: The following is[…]

Three Ways To Keep Your Clients Front And Center

Imagine if your funders treated you like a loyal customer that they could not afford to lose. One social investor, Root Capital, does just that. First published on Forbes on October 29, 2015, here’s a terrific piece spilling the beans on how. It’s conference season and the panels have been pulsating at events like the Clinton Global Initiative, SOCAP and the annual meeting of the Aspen Network of Development Entrepreneurs—all of which took place within a few[…]

Dealing with evaluation frustration…

This summer I had the privilege of attending a Wilton Park conference on “New frontiers for evaluation in an era of market-driven development”. The conference theme was a response to the realization that the evaluation field is failing to meet the needs of the growing arena of social enterprise and impact investing. Coming from the development world, I have to confess that we’ve been having these conversations for a long time now, albeit leading to[…]

Beyond Accountability: Feedback as transformation

The post Beyond Accountability: Feedback as transformation appeared first on Alliance magazine. Beyond Accountability: Feedback as Transformation is the title of Alliance magazine’s June 2015 special feature, and this was the topic of the Alliance breakfast club, kindly hosted by the Shell Foundation. The panellists were David Bonbright, co-founder and CEO of Keystone Accountability and one of the guest editors for the special feature, and Nina Schuler, Social Development Adviser from the Finance Performance and Impact Department at the Department for International Development (DFID). The emerging[…]

Making the most of the World Humanitarian Summit

Alex Jacobs at Plan International is working hard to make the World Humanitarian Summit a great leap forward in terms of accountability to affected people and community engagement. In this piece he outlines the challenges in landing this agenda as well as drawing attention to what is already showing promise on the ground, including Ground Truth Solutions‘ work in Nepal and Sierra Leone.  

Feedback as democracy in social change practice

This lead article was first published in Alliance magazine, as part of the June special feature – Beyond Accountability: Feedback as Transformation – co-edited by Keystone’s David Bonbright. A huge shift is happening in the social sector. Dennis Whittle traces it all the way back to the birth of democracy in Greece circa 594 BCE. The people are sovereign! In titling our special theme ‘Beyond accountability: feedback as transformation’ we are signalling that the long[…]