This Time It’s Personal

As organizations start to get serious about feedback, things inevitably come to the moment where feedback gets personal. To be really useful, feedback must touch on an individual’s performance. This is tough stuff. People resist feedback in many different ways. A growing part of Keystone Accountability’s Constituent Voice work with[…]

Do humanitarian helplines help?

The place of telephone helplines in the humanitarian accountability toolbox goes back to the first HAP standard in 2007. At the time, HAP called on organizations to make sure affected people could make complaints in a safe, accessible and effective manner. Because of their track record in mental health programs,[…]

European crisis highlights need to overhaul international refugee system

  By storming the barricades at Budapest’s Keleti station and setting out on foot for the Austrian border, Syrian refugees rejected an international refugee system that provides them neither protection nor hope for the future. Thousands have already arrived in Germany as many European citizens rally to their cause. I[…]