This blog was originally posted on the Ground Truth Solutions website. With the growing focus on effectiveness and accountability in humanitarian operations, expectations for feedback mechanisms are unrealistically high. Contemporary wisdom demands that they both provide insight on the perceptions of people affected by humanitarian disasters and create the impetus for follow-up action. That’s[…]
Imagine if your funders treated you like a loyal customer that they could not afford to lose. One social investor, Root Capital, does just that. First published on Forbes on October 29, 2015, here’s a terrific piece spilling the beans on how. It’s conference season and the panels have been pulsating at events like the Clinton Global[…]
Having seen a recent and rather controversial weight-loss advert here in the UK, I decided, along with the majority of others I suspect, that I was not ‘beach body ready’. I didn’t really need the advert to draw the conclusion, but none the less I decided I needed to do something about it. More specifically,[…]
This summer I had the privilege of attending a Wilton Park conference on “New frontiers for evaluation in an era of market-driven development”. The conference theme was a response to the realization that the evaluation field is failing to meet the needs of the growing arena of social enterprise and impact investing. Coming from the[…]
As organizations start to get serious about feedback, things inevitably come to the moment where feedback gets personal. To be really useful, feedback must touch on an individual’s performance. This is tough stuff. People resist feedback in many different ways. A growing part of Keystone Accountability’s Constituent Voice work with organizations is to help staff[…]
The place of telephone helplines in the humanitarian accountability toolbox goes back to the first HAP standard in 2007. At the time, HAP called on organizations to make sure affected people could make complaints in a safe, accessible and effective manner. Because of their track record in mental health programs, helplines seemed like a good[…]