Network Performance Survey 2009

In 2009, Keystone ran the first feedback survey for 9 transnational networks. The project was carried out in partnership with iScale and support from the International Development Research Centre.

Networks gave the following feedback on the survey:

  • How strongly would you recommend the survey to other networks? Average rating: 8.1 / 10.
  • How likely would your network be to take part in the survey again in the future? Average rating: 7.7 / 10.
  • How likely are you to take actions as a result of findings in the survey? Average rating: 9.5 / 10.
  • How useful has the survey findings been in the last 12 months? Average rating: 7.5 / 10

Examples of how the survey findings have been used:

  • “The evaluation validated our performance and has been shared with donors to show the quality of our work”
  • “Very useful for strategic planning purposes, it provided us with clear arguments and reasons to promote some changes in particular related to communications and members’ support”
  • “We never did such a structured internal assessment as the Keystone survey before, so this meant an improvement for the professionalization of the network management”

Download more:

Keystone and iScale also produced a step-by-step guide to implementing the survey.


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