‘We didn’t know’ is no longer a valid excuse

Since the US election result there have been thousands of social media posts and opinion pieces asking “How did this happen?”. People were visibly shaken at the announcement of the next United States President-elect, Donald Trump. I admit that I was shocked too. But should I be? If I’m honest[…]

User voice – how charities should measure impact

Keystone Accountability is built on the knowledge that the voices of constituents are key to improving the performance of your organization. In a paper published today Keystone’s chief executive David Bonbright and NPC discuss how user voice can and should be part of measuring the impact of charities. The guide[…]

Constituent feedback – the revolution is coming

For a decade one of my standard introductions to our work has been, “The voices of those meant to benefit from our work is the most neglected important piece of the impact measurement puzzle. Not the only important piece, but the most neglected important piece.” After that past three weeks,[…]

A spy in the house of love

Keystone’s Chief Executive David Bonbright delivered the talk below at IMPCON 2016 in Atlanta. Despite the striking resemblance, this is not an engraving of Jeremy Nicholls. It is William Blake’s depiction of Isaac Newton. Staying with this theme of artistic perspectives on measurement, I have borrowed from the writer Anais[…]

Funders and feedback; putting their money where their mouth is

Last summer, the Blagrave Trust with support from Keystone Accountability set out to learn more about what youth-oriented charities do to listen and respond to the young people they help. Keystone spent time with key staff from eight Blagrave partners to understand and document their youth feedback related practices. Among[…]

Who should measure the impact of non-profits? Responses to Caroline Fiennes and Ken Berger

This article was originally published on Alliance Magazine’s website on March 22, 2016. The non-profit impact revolution has taken a wrong turn. The job of examining their impact should be done by independent specialists rather than non-profits themselves: this is what Caroline Fiennes and Ken Berger argue in the March 2016[…]

David Bonbright interviewed by Denver Fredrick on the Business of Giving

Hear our chief executive, David Bonbright, in conversation with Business of Giving host Denver Frederick in a new podcast from the radio interview that aired on Sunday evening, 24 January. Denver was very well prepared and we think the result is a breezy, informative “state of the field”. Please let[…]

This Time It’s Personal

As organizations start to get serious about feedback, things inevitably come to the moment where feedback gets personal. To be really useful, feedback must touch on an individual’s performance. This is tough stuff. People resist feedback in many different ways. A growing part of Keystone Accountability’s Constituent Voice work with[…]