From client feedback to radical redesign

Client feedback resulted in a radical redesign of how one homelessness charity offers all its services. Back in 2011, thanks to the tough funding climate in the UK the Mayday Trust was considering whether it should merge with another organization and decided to review its services. In an attempt to[…]

Why you should talk to everybody: lessons from 2016 US election

Keystone Accountability believes that when everybody has a voice, and the leadership pays attention to what people are saying, this is the best possible form of management. 2016 has been the year of surprising referendum results. In June, 52% of UK citizens voted to leave the EU. This was followed[…]