Keystone Performance Survey
Effectiveness in development increasingly depends on collaboration between organisations. The Keystone Performance Survey (KPS) is the leading tool to measure and improve cross-organisation performance and impact – and it just got better!
The KPS allows you to manage your effectiveness with feedback from your partners. As a trusted external third-party, Keystone Accountability collects anonymous feedback and safeguards the sensitive relationship between you and your partners. A typical survey consists of 20-30 questions covering relationship quality, communication, financial support, non-financial support, and others; with the option of adding your own customised questions.
The KPS varies for different types of organisations, now including International Non-Governmental Organisations (INGOs), social change networks, foundations, and social investors. The KPS works in the same way for each, with partner entities completing a confidential survey about different aspects of their working relationship with you. Their feedback is benchmarked against similar organisations to allow you to better understand where you add value and where you can improve. Our benchmark database includes feedback from almost 10,000 respondents.
The KPS is available in three versions, Complete, Basic, and Systems-only. You can add additional features and services to any version following a standard menu.
We train your team to be feedback experts. We will co-design your survey with you and will reach out to engage your network on your behalf. We collect anonymous data from multiple types of partners for you. We will analyse and benchmark data, write the report, edit it to your satisfaction, and facilitate events remotely or in person to take this back to your team / leadership.
We work with you in survey design, and in reaching out to engage your network. We collect anonymous data from multiple types of partners for you. We analyse and benchmark data, write the report, edit it to your satisfaction, and provide meaningful guidance on taking this back to your team / leadership.
You use our system to design your own survey(s) and collect anonymous data. We provide you with analyses and benchmarks, as well as guidance in interpreting trends for your report.