David Bonbright discuss the legacy of Albert O. Hirschman who died last year in his first Feedback Labs article

david photoIn his article “Voice As Both Means And End”, David discusses the value of valuing relationships.

David refers to Albert O. Hirschman, who died at the age of 97 last December, arguing that his seminal 1970 treatise, Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States, is feeling younger and more relevant every day.

One of Hirschman’s observations about voice was that it was not always comfortable or polite but any organization wants to sustain and improve its relationships with those it exists to serve, there is a clear value in cultivating voice.

Read the full article on the Feedback Labs website.

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