Learn more about us
Keystone performance survey
Manage how you work with others with feedback from partners
Equity, Diversity, and Inclusion Survey
Addressing equity, diversity, and inclusion in international NGOs
Measurement Systems Review
Systematic stress test of how you measure, learn, and improve
CV Learning System
Build your light-touch, bespoke feedback system
Constituent Voice
The recipe for our secret sauce
Organizations can ask the people they intend to benefit what they think about plans, performance, and reports. When organizations respond effectively to what they hear, we call this Constituent Voice.
Constituent Voice is a tool to manage performance rather than a form of evaluation. Still, feedback data is an early indicator of change taking place and can be triangulated with other evidence of performance and results (including objective measures and impact evaluations) to enrich your understanding of what is happening now.
It is often predictive of future outcomes. In developing the Constituent Voice method, Keystone has drawn from tested customer satisfaction techniques, and has adapted them to the context of development where people’s choice is often limited by the monopolistic position of aid agencies and government service providers.
Radical simplicity
Ask your constituents 2 to 5 questions frequently. This is first a form of engagement. Though the data is reliable.
Net performance
Separate responses as positive, okay, and negative.
Peer Benchmarking
Analyse and compare your feedback with that of similar organisations.
Adaptive Management
Act on feedback and dialogue with constituents. When you improve, so do your feedback scores.
Our Blog
Where you can gain a deeper understanding of our methods and our work
Has COVID-19 surfaced opportunities for the development sector to embrace a localisation approach?
How can we best understand what the realities of COVID-19 are for constituents (those we work with and for), in order to better support them through this time? We must ask them directly. For an organisation to sustain trusting relationships with its partners, having further insight into the localised impact of COVID-19 and understanding how[…]
Two Questions Philanthropy Must Ask in This Urgent Moment
In his latest Giving Compass blog post, our chief executive David Bonbright poses two questions philanthropy must ask that focus on the root causes of the issues we are facing. The times are calling us to find and address root causes: A global pandemic, deepening inequities, worsening natural disasters, a tsunami of species extinctions, rising[…]
A Conversation with Keystone Accountability and SOI
Neil Gaught (NG) is the conceiver of Single Organizing Idea (SOI®) and author of two books – the award winning CORE: How a Single Organizing Idea Can Change Business for Good and his latest publication the CORE Playbook. Keystone co-founder David Bonbright (DB) is the co-creator of the widely adopted Constituent Voice™ Learning Loops method and[…]
If You Don’t Live There, How Do You Know?
In his latest Giving Compass blog post, our chief executive David Bonbright suggests ways to explore issues that funders seek to address through using various data points. If You Don’t Live There, How Do You Know? After four years of being the Ford Foundation’s person “on the ground” in South Africa in the 1980s, I[…]
“Is Social Impact Measurement a Contact Sport?”: Webinar Recording
On 2nd September 2020, our Chief Executive, David Bonbright, introduced and explained the underlying theory and design principles for Constituent Voice: Ecosystem, Simplicity, Inclusivity, and Momentum. Hosted by SoPact, this webinar made a solid case for listening to stakeholders as a powerful tool to bring the impact ecosystem together for improving impact measurement practices. Also[…]
Combatting the passivity of the ‘new normal’ – Keystone’s COVID-19 Survey
Source: Wired.com (2020) The COVID-19 pandemic has developed a culture of language and habits of its own that the whole world has come to know. In five months, we now find ourselves checking our country R rates, grabbing wallet, keys, phone, mask, and rather passively resigning to levels of lockdown or threat of resurgence as[…]
Where To Give? Three Things To Look For In An Organization
In his latest Giving Compass blog post, our chief executive David Bonbright suggests what characteristics to look for in an organization when preparing to give. Where To Give? Three Things To Look For In An Organization I have noticed three things showing up consistently in the very best organizations. Like any single characteristic, they are[…]
Road-Testing the Impact-Driven Philanthropy Principles
In his latest Giving Compass blog post, our chief executive David Bonbright explores how the work of LIFT ties into the Giving Compass philanthropy tenets and how the core four principles of impact philanthropy are useful towards meaningful change. Road-Testing The Impact-Driven Philanthropy Principles In May, Giving Compass shared how its impact philanthropy tenets can help[…]
Philanthropy Means Traversing Our Moral Imaginations
In his May Giving Compass blog post, our chief executive David Bonbright discusses the leaning into relationships and learning from them. Philanthropy Means Traversing Our Moral Imaginations In this series, I have made a case for a seismic shift in philanthropy away from attempting to fund pre-defined “outcomes” by controlling grantees. Rather, we want to[…]
Lessons from a Pandemic: Only Trust and Deep Ties Will Sustain Change
In his April Giving Compass blog post, our chief executive David Bonbright discusses the importance of deepening relationships in times like these. Lessons from a Pandemic: Only Trust and Deep Ties Will Sustain Change If I had a $1,000 for every time I have heard a philanthropist say that philanthropy was harder to get right[…]
Testimonials
OUR TEAM
We like to serve
* David Bonbright
* Andre Proctor
Amy Jording
