Dennis Whittle has published an important piece on the signficance of feedback loops. His discussion of how feedback loops can subvert the prevailing mental model (top-down; expert-driven) and the limitations of RCTs is particularly relevant. A must read for all those seeking to make development organizations more responsive and adaptive. http://international.cgdev.org/publication/how-feedback-loops-can-improve-aid-and-maybe-governance
The Slum Youth Map Community Development Fund will be mapping and reporting about the progress of local government development projects in the slums to increase accountability and transparency of community funds. Many projects that make use of a fund for community development aren’t completed or are not successful and Global Giving want to document them so that they can make sure the communities get the full benefit of development. Global Giving joined Keystone as a founding member[…]
Writing on the Feedback Labs blog, Kai argues that intermediaries – implementing partners of an international NGO, a grant recipient, or an impact investor’s awardee – are an important and active agent of change and a key to successful development outcomes. And as such, we must understand these relationships and strive to improve them. To do so, we must ask them! Kai discusses the value of benchmarking for accurately extracting understanding and meaning from the feedback data.[…]
Nick van Praag, Director of Keystone’s Ground Truth program argues that the best way to gauge whether humanitarian programs are making a difference is to ask the intended beneficiaries Writing on the Feedbacak Labs blog, Nick discusses The forum on humanitarian standards, which was held in Geneva with support from the Swiss Agency for Development and Cooperation (SDC). He suggests that the big question is whether these supply-side initiatives, by distilling best practices and determining whether aid organizations are capable of acting[…]
David Bonbright is interviewed for the Uncommon Giving radio show called Improving the effectiveness of social purpose organisations. The show hosted by Chicke Fitzgerald explores David’s working background and Keystone’s work. Listen to the interview here.
Jay Naidoo is founding General Secretary of Cosatu, former Minister in the Mandela Government and Chair of the Global Alliance for Improved Nutrition (GAIN). In his article, he argues that citizen engagement is essential for effective development, strengthening the quality of policymaking and the “science” of service delivery with improved social accountability. In order to increase engagement, he calls for open data platforms. You can read the article here.
Kai discusses Keystone’s What Investees Think report in his Latest from Alliance article. In it, he contrasts going to the gym with impact investing, concluding that in both, merely having the right intent is not enough.
Ken Berger, CEO of Charity Navigator and William Schambra, director of the Hudson Institute’s Bradley Center for Philanthropy and Civic Renewal argue the pros and cons of emphasizing nonprofit outcomes metrics. Ken’s article is available here, and William’s is available here. Both are published through Nonprofit Quarterly.
If we want action – organizations listening and responding to their constituents in a way that raises performance and enhances impacts – we need to stimulate the demand for feedback and provide the professional support infrastructure to meet that demand. This raises a couple of important strategic questions in the field of what is coming to be known as Constituent Voice. How do we get an appropriate infrastructure for a nuanced and rapid scale-up of[…]
In the current issue of the Stanford Social Innovation review, Fay Twersky, Phil Buchanan, & Valerie Threlfall overview the emerging discipline of listening systematically the constituents who matter most, intended beneficiaries. They provide excellent case studies in education and health, and cite a number of other examples approvingly, including Keystone’s work. This article is required reading for all those who seek improved performance to solve our most important societal challenges. To read the full SSIR[…]