Does business listen better than the social sector?

Beyond the rhetoric: Provocations on power, voice and listening Blagrave Trust and Lankelly Chase joined forces to curate a set of blogs discussing power, privilege and voice in our sector. Here’s the contribution to that series from our chief executive, David Bonbright. Does business listen better than the social sector?  David Bonbright, Co-founder and Chief[…]

Leading From Behind In Philanthropy

Keystone Chief Executive David Bonbright’s monthly blog with advice for philanthropists, Mutual Accountability, is published by Giving Compass, a leading US philanthropy support platform. Here’s a re-post of his May 2019 contribution. Leading From Behind In Philanthropy Nelson Mandel writes in his autobiography, Long Walk to Freedom, that a good leader “… stays behind the flock,[…]

Feedback Is Having a Moment: Philanthropy Can Make It Permanent

Giving Compass Feedback Is Having a Moment: Philanthropy Can Make It Permanent Mutual Accountability for Social Change is a monthly series exploring feedback in philanthropy with practical steps for donors. It serves as a primer for the 2020 publication of David Bonbright’s (co-founder and chief executive, Keystone Accountability…  Continue reading..

Donors: Ask This, Not That

This is a cross-post from Mutual Accountability for Social Change is a monthly series exploring feedback in philanthropy with practical steps for donors.  By David Bonbright Have you asked (or considered asking) a nonprofit how your donation is making a difference? It’s a mistake. While it’s an important and natural question, it is not one[…]

Constituent Voice is a “slow idea”

I’m a slow learner. Over a decade into this work, it hit me that Constituent Voice is what New Yorker writer Atul Guwande dubbed a “slow idea”. In Guwande’s New Yorker article comparison of the historical uptake of anesthesia and antiseptics, he asks, why did one take off rapidly while the other languished? “First, one[…]

Collecting feedback in prison

Nafisika Trust works in Kenya providing counselling and training to people in prison. The Trust is reaping the benefits of a Constituent Voice feedback system and using data to improve their programs. Vickie Wambura the founder and director of the charity said: “We thought were gathering feedback but we kept having snarl ups. We were[…]

How does your organization measure up?

How do you know how your organization is performing? Here at Keystone Accountability we say for a clear indication of how you are doing ask the people you serve. It is these customers, clients, beneficiaries, and other stakeholders, or constituents as we call them, that are best placed to determine the value of your work.[…]

Coming through denial

This month’s annual Feedback Summit in Washington DC has been chronicled by journalist Marc Gunther as the moment where we recognized that we have arrived, and asked first order questions.  In my blog post last week I said that I thought we had, collectively, set our intention for fundamental transformation of how we organize to[…]

Moment of choice

Last week’s Feedback Summit was, for me at least, a watershed event. It was the third time our emerging field had come together at an annual gathering. Despite the inevitable consternation that accompanies wide-ranging diversity of expectations, experience and perspectives, I believe that we made two leaps forward over two huge chasms. This post is[…]

Democracy is alive

Last month I attended a very British event at the London School of Economics. A hundred or so of us gathered in the Shaw Library, named after George Bernard Shaw, one of the founders of LSE. We were invited there by the Webb Memorial Trust, a charity dedicated to advance the values of another founder[…]