Ringing out 2013 and a modest overture for 2014

As 2013 comes to a close, I write to thank you for your interest in our work to advance Constituent Voice as a tool to solve important societal problems. Topics like performance management, real time data, continuous improvement and downward accountability may make most people’s eyes glaze over — but[…]

Taking Feedback Seriously at Plan International

There is a growing understanding that constituent feedback is crucial to development work. The terms “feedback” and “listening” now permeate our collective discussions, so much so that Lucy Bernholz has made “Constituent Feedback” one of the top buzzwords in her recently published Philanthropy and the Social Economy: Blueprint 2014. As[…]