September 24, 2019

Listening Systematically

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Guides

Title Authors Publisher Date Link

A guide to implementing feedback mechanisms in African Youth Employment projects

Natalia Kiryttopoulou

Ashoka Future Forward program

01/04/2015

Link

Case studies

Title Authors Publisher Date Link

The Centre for Employment Opportunities

Keystone

Keystone

2016

Download PDF

LIFT

Keystone

Keystone

2016

Download PDF

INGO Partner Voice Case Study

Keystone

Keystone

2016

Download PDF

Vitamin Angels

Keystone

Keystone

2016

Download PDF

Interactive tutorials

Title Authors Publisher Date Link

Feedback Commons Online Interactive Tutorials

Keystone

Keystone

Visit tutorials here.

FC Tutorials – Explore Insights

Keystone

Keystone

Explore insights.

Infographics and other media

Title Authors Publisher Date Link

Westside Campaign Against Hunger

WCAH

WCAH

Video Link

Resilient Roots: Closing the feedback loop

Resilient Roots

Resilient Roots

Video Link

Kirsten Lodal (LIFT): New Profit’s 2014 Gathering of Leaders

LIFT

LIFT

Video Link

Blogs

Title Authors Publisher Date Link

Every Question Has Three Faces

David Bonbright

Giving Compass Blog

31/07/2019

Read here

Is Your Favorite Nonprofit Asking “Where Does Your Dog Sleep”?

David Bonbright

Giving Compass Blog

21/02/2019

Read here

Donors: Ask This, Not That

David Bonbright

Giving Compass Blog

29/01/2019

Read here

Short Articles

Title Authors Publisher Date Link

Feedback as democracy in social change practice

David Bonbright, Elizabeth Christopherson & Fadel Ndiame

Alliance Magazine Volume 20, Number 2

01-06-2015

Read here

Feedback loops: going for the ‘early majority’?

Kai Hopkins & Natalia Kiryttopoulou

Alliance Magazine Volume 20, Number 2

01-06-2015

PDF

Closing the Citizen Feedback Loop

David Bonbright & Dennis Whittle

The Center of Effective Philanthropy

27-10-2014

Read here

The Ultimate Question 2.0 – How net promoter companies thrive in a customer-driven world

David Bonbright

Alliance Magazine Volume 17, Number 1

01-03-2012

Read here

A last word…

David Bonbright

Alliance Magazine Volume 14, Number 2

01-06-2009

Read here