August 28, 2018


Using stakeholder voice to measure and maximize impact in non-profit organizations

Keystone Accountability and Social Value UK have developed a Stakeholder Engagement training course combining Keystone’s Constituent Voice method and Social Value International’s Principles of Social Value.

Keystone helps organizations understand and improve their social performance by harnessing feedback, especially from the people they serve. Constituent Voice™ allows organisations to measure impact, strengthen relationships, and manage their performance.

Social Value International and supports a principle-based approach to measuring, managing and maximising social value based on using insights into stakeholders’ experiences and characteristics to drive improvements and innovation in products and services.

This course will give you the basics of these two complementary approaches in a way that you can apply it in your work. In doing so, you will be joining the worlds’ leading foundations, social investors, NGOs and humanitarian agencies who are using CV and Social Value Principles to be accountable, to learn, make changes and optimise the value being created. The training is structured as a 2-day workshop and will also allow for remote one-on-one follow-up support.

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Who should attend?

This course will be particularly beneficial for non-profit organisations, social enterprises and fundraisers as well as people working in or with the social economy who are interested in the most effective ways to measure and report on social impact. Moreover it is especially relevant for those who want to go beyond measurement, and maximise the impact their organisations have on those they aim to serve. While it is naturally suited to monitoring and evaluation professionals and external consultants, it is also perfect for senior managers who are looking to review their measurement and performance management systems. Anyone responsible for M&E, external reporting and communications, programme design and quality will get value from this course. The combination of high-level theory and practical insight will leave staff from all levels with plenty of ideas and practical insights to take back to their organisations.

About the trainers

Kai Hopkins is a Senior Consultant at Keystone Accountability and delivers on all client projects from Comparative Constituent Feedback projects to bespoke consultancy. This portfolio includes a diverse range of clients, including the World Bank, trusts and foundations such as CS Mott and the Hewlett Foundation, NGOs such as Save the Children, Oxfam and Christian Aid and social investors and for-profit companies. Kai is responsible for Keystone’s Development Partnership survey, a benchmarked feedback survey taken by almost 70 leading international NGOs. Kai joined Keystone after three years as General Manager at Alliance magazine, which he led through a period of expansion. Alliance magazine is the leading publication on international philanthropy and social investment which is funded by the largest trusts and foundations worldwide. Kai has a degree in Politics and an MBA.

Adam Richards is Projects, Research and Training Manager for Social Value UK. Adam joined SVUK in 2016 as Senior Researcher on the European Commission project SPRINT to apply the principles of social value to long-term care for frail older people across 11 European states. Before joining SVUK he lectured at universities for over 10 years and has a PhD from Liverpool John Moores University investigating the legitimising effects of SROI in a social enterprise. Adam has worked with a number of organisations to help them better understand, measure and manage their social impacts. He is also a member of SVUK’s UK Council and acts as a critical friend to the FRC Group, as part of their Social Value Sub-Committee. Currently, as well as working at SVUK, Adam also works with Mantel Gwynedd, the County Voluntary Council for Gwynedd, North Wales, to embed social value into their practices and assist their members.


Attendance costs £500 + VAT per person.

Date and venue

The training will take place over two full days (09:30 to 16:30) on 11th & 12th October 2018 in central London (exact venue to be confirmed).