November 18, 2019


Title: Consultant

Place of Work: W10, London

Hours: Permanent, Full-time

Fee: £30,000 – £40,000 per year


We are looking for a full-time Consultant to join our dynamic client-serving consulting team. As a consultant you would:

  • Develop and support organisations in using innovative tools for continual improvement grounded in the voices of those who are meant to benefit from their work;
  • Manage and deliver Keystone-related services and products to clients; and
  • Contribute to a growing body of knowledge around aid effectiveness, particularly in inclusion of constituent voice within complex civil society systems.

Our model collects feedback through micro-surveys and other means, turns that feedback into data, analyses that data in ways that excavate insights that everyone can understand, uses the data analyses for shared investigations by all constituents of a given social change initiative (client staff, those they seek to the, the client’s funders, and other relevant actors), co-creates corrective actions, at which time the cycle begins again with another micro-survey. Your work would support Keystone clients as they implement this continual improvement model.

Much of what Keystone does supports clients to “walk the talk” of their commitments to those they mean to help. As a result, we understand this role as one of change management.


Keystone is a nonprofit consultancy that addresses the measurement needs of nonprofits, businesses, and government agencies. We help organisations realise their greatest potential by listening and responding to those most affected by their activities. Our trademark method, Constituent Voice™, helps organisations to be inclusive and responsive in their engagement with constituents, systematic in their learning, and transparent in their public reporting.

Mostly, we work with foundations, agencies, and international non-governmental organisations (INGOs) to co-create continual improvement capabilities based on the Constituent Voice method. We also guide clients as they exercise these capabilities through measurement, accountability, and learning operations to improve their social impact. Occasionally, we carry out independent evaluation studies with a special focus on listening to organisation constituents.

Our client list includes the C&A Foundation, USAID, Global Environment Fund, Ashoka: Innovators for the Public, Bill & Melinda Gates Foundation, The World Bank Group, Oxfam International, Charity Navigator, Swiss Development Corporation, Ikea Foundation, Save the Children, Christian Aid, the Grassroots Business Fund, the Government of South Africa, and many others.


This position involves significant responsibility in Keystone’s portfolio of work, across service delivery, method innovation, and influencing. You will manage existing work and are expected to generate new work. Your contribution to our work will include, but is not limited to the following:

1. Client services (60%)

  • Support (and in time, lead) on all aspects of client delivery of Constituent Voice-related services, in particular:
    • Survey creation and implementation
    • Data analysis
    • Report writing
    • Support to client implementation
    • Project management and administration

2. Business development (20%)

  • Support (and again in time, lead) in developing project proposals, including:
    • Budgeting
    • Proposal narratives
    • Supporting documents
  • Support relationship development with potential clients, partners, and funders
  • Prospect for clients in relevant meetings, events, and conferences
  • Contribute to communities of practice, publications, and presentations

3. Method, services, and product development (10%)

  • Contribute to ongoing development of Keystone’s Constituent Voice method
  • Contribute to ongoing development of Keystone Performance Surveys and other Constituent Voice services and products
  • Contribute to ongoing development of Keystone’s technology-enabled applications, such as the Feedback Commons

4. Administration (10%)

  • Complete all administrative responsibilities associated with these activities for service delivery, business development, and product and service development
  • Contribute to overall project management and office systems development as needed

5. Other

  • Any other duties as may be required from your line manager
  • Availability for frequent international travel



  • Project management involving: scoping, task tracking, following up, budgeting, and implementation
  • Strong analytical skills
  • Strong, written and oral communication, including report-writing and presentation skills
  • Team player that is proactive (anticipating needs, obstacles and timeliness) and responsive to changing priorities and clients’ requests
  • Ability to work with minimal supervision
  • Innovative approach to solving complex problems


  • Bachelor’s degree in a social science/international development related discipline
  • 2-3 years of relevant professional experience within the international development sector
  • Experience with qualitative and quantitative data collection and analysis: survey design and implementation, drafting of data collection instruments and protocols, interviews, focus groups, etc.
  • Understanding of qualitative analysis processes (case studies, literature reviews, coding/categorisation of qualitative data)
  • Strong diplomacy and proven ability to manage internal and client relationships across distance and time-zones
  • Excellent command of verbal and written English


  • Master’s degree in a social science/international development related discipline
  • Experience in MEL frameworks, including:
    • Theory of change, log-frame design, and interrogation
    • Understanding of current theory and practice in evaluation: developmental evaluation, utilisation-focused evaluation, Outcome Harvesting, RCTs
    • Experience in workshop facilitation of MEL, Theory of Change, etc.
    • Mixed methods evaluation studies
  • Previous experience with feedback mechanisms in the context of civil society organisations
  • Working command of one or more of the following languages: French, Spanish, Portuguese

To apply, please email your CV (two pages maximum) and short cover letter (400 word maximum) to outlining your motivation, why you believe to be a good fit for the role, and what you believe might be the main challenges when implementing Constituent Voice systems. You should clearly indicate when you would be able to take up the post. Please also indicate how you found out about this opportunity.

Applications accepted on a rolling basis and interviews will begin immediately.