January 16, 2019

Guides

A primer about monitoring and evaluation, for funders and implementers (2018)

This document was written for a client, a funder, who was new to monitoring / evaluation / learning (MEL). It explains what monitoring is, and what evaluation is, and how they differ.

Knowledge Management – A Primer (2018)

All institutions create a lot more knowledge than they use, and most do a poor job of organizing it. This explains what a knowledge management system is and how to make your data ready for the new frontier of automated insight extraction.

Constituent Voice Technical Note (Revised 2018)

This explains Keystone’s consulting methodology – how we turn feedback into something that client organizations can use to improve their work, and why this matters.

The really busy person’s guide to Constituent Voice (Revised 2016)

An 8-minute read.