September 19, 2016

Responses to Keystone’s Performance Survey

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[su_box title=”DFID” style=”soft” box_color=”#EC841F”]

[su_quote cite=”Bruce Lawson-McDowall, DFID Zambia”]

Keystone’s surveys have provided us with invaluable information about the quality of our partnerships in development. This knowledge has been an important part of improving our relationships and programme performance. It is something that all development organisations should pay close attention to.

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[su_box title=”WaterAid” style=”soft” box_color=”#5a1b11″]

[su_quote cite=”Louisa Gosling, WaterAid’s Quality Programs Manager”]

Looking at WaterAid from the perspective of partners was a new and provocative experience for many people in the organization. It has provided much food for thought about what we can do better to develop more equitable, respectful and mutually accountable relationships.

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[su_expand more_text=”How we responded:” less_text=”” hide_less=”no” link_color=”#812410″ more_icon=”icon: angle-double-down” less_icon=”icon: angle-double-up” height=”1″]

How we responded:

  • annual partnership skills training
  • used BOND organizational health check to diagnose country office’s strengths and weaknesses in partnership capacity
  • developed a partnership framework and toolkit to provide practical guidance
  • developed a specific guide for finance staff
  • conducted a light-touch survey 18 months later to check progress on key issues

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[su_box title=”Oxfam” style=”soft”]

[su_quote cite=”Makarand Sahasrabuddhe, Program Quality Lead for Oxfam International”]

The data was a gift. It came from over 800 partners. It pointed clearly to the fact that they did not think we engaged well with them. Having data, rather than anecdotes, helped everyone in Oxfam acknowledge that we needed to do better.

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How we responded:

  • workshops with partners to share the results
  • involving partners more in project design
  • senior management making visits to partners
  • a follow-up light-touch survey to monitor improvements
  • will repeat the survey at regular intervals

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[su_box title=”Peace Direct” style=”soft” box_color=”#8C0C0D”]

[su_quote cite=”Tom Gillhespy, Head of International Programs at Peace Direct”]

Really it is about developing equal partnerships, sense of team and creating a Peace Direct ‘family’ where our partners are part of that.

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How we responded:

  • quarterly reports to partners
  • introduced “partnership agreements”
  • worked with partners to identify the characteristics of good partnership and uses these in discussion with each partner every six months
  • repeats Keystone’s Partnerships Survey regularly

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