Continual improvement

Guides

TitleAuthorsPublisherDateLink
IPAL Guide 1: Impact Planning, Assessment and Learning – an overviewKeystone AccountabilityKeystone01/01/2008Download PDF
A guide to implementing feedback mechanisms in African Youth Employment projectsNatalia KiryttopoulouAshoka Future Forward program01/04/2015

Case studies

TitleAuthorsPublisherDateLink
LIFTKeystoneKeystone2016Download PDF

Podcasts and interviews

TitleAuthorsPublisherDateLink
David Bonbright Interview with Alliance MagazineAlliance MagazineAlliance Magazine2014/15Watch video
David Bonbright Interview with Denver FrederickAM 970 The Answer in New York CityAM 970 The Answer in New York City26/01/2016Podcast Link

Infographics and other media

TitleAuthorsPublisherDateLink
Westside Campaign Against HungerWCAHWCAHVideo Link
Resilient Roots: Closing the feedback loopResilient RootsResilient RootsVideo Link
Kirsten Lodal (LIFT): New Profit’s 2014 Gathering of LeadersLIFTLIFTVideo Link

Blogs

TitleAuthorsPublisherDateLink
Does Business listen better than the social sector?David BonbrightThe Blagrave Trust Website31/05/2019Read here
Donors: Ask This, Not ThatDavid BonbrightGiving Compass Blog29/01/2019Read here
The value of stakeholder engagement, and why you should all be doing itKai HopkinsKeystone Blog05/09/2018Read here
Social lab day three – the banquet tableDavid BonbrightKeystone Blog02/03/2018Read here
Coming through denialDavid BonbrightKeystone Blog13/11/2017Read here
Is it actually smart to set goals?Lynn MorrisKeystone Blog31/08/2017Read here
Get a grant to work with Keystone AccountabilityLynn MorrisKeystone Blog07/08/2017Read here
Responding to the sound of (mostly) silenceDavid BonbrightKeystone Blog04/07/2017Read here
Using client feedback to test a theory of changeLynn MorrisKeystone Blog26/06/2017Read here
Those Low Response RatesDavid BonbrightKeystone Blog13/04/2017Read here
Sustaining Feedback Mechanisms in DevelopmentApoorva Mishra (World Vision UK)Keystone Blog30/03/2017Read here
20 ways to know if partnering is paying offMarc MaxmeisterKeystone Blog10/03/2017Read here
High performance is impossible without internal feedbackMarc MaxmeisterKeystone Blog02/03/2017Read here
Do you work for a learning organization?Marc MaxmeisterKeystone Blog10/02/2017Read here
Formalizing client feedback forces actionRenee HoKeystone Blog30/01/2017Read here
How I tricked my team into adopting a performance management systemMarc MaxmeisterKeystone Blog23/01/2017Read here
A rose by any other nameKai HopkinsKeystone Blog28/11/2016Read here
User voice – how charities should measure impactLynn MorrisKeystone Blog15/11/2016Read here
Constituent feedback – the revolution is comingDavid BonbrightKeystone Blog08/11/2016Read here
A spy in the house of loveDavid BonbrightKeystone Blog31/10/2016Read here
Are you really listening to the people you serve?Lynn MorrisKeystone Blog25/10/2016Read here
Turning high scores into low scores, or overcoming courtesy biasLynn MorrisKeystone Blog19/10/2016Read here
Peace Direct introduces two way reporting to partnersLynn MorrisKeystone Blog19/09/2016Read here
CECP collects feedback to measure CECP’s impactLynn MorrisKeystone Blog29/08/2016Read here
Taking the survey is the first step – it is what happens next that countsLynn MorrisKeystone Blog16/08/2016Read here
WaterAid explains how they used Keystone’s partnership surveyLynn MorrisKeystone Blog01/08/2016Read here
What do your partners really think of you?Lynn MorrisKeystone Blog25/07/2016Read here
Funders and feedback; putting their money where their mouth isKai HopkinsKeystone Blog27/04/2016Read here
Who should measure the impact of non-profits? Responses to Caroline Fiennes and Ken BergerKeystone AccountabilityKeystone Blog23/03/2016Read here

Short Articles

TitleAuthorsPublisherDateLink
Mirror, mirror on the wall’ – an honest reflection of impact investingKai HopkinsAlliance Magazine Volume -, Number –01/04/2013Read here
The Ultimate Question 2.0 – How net promoter companies thrive in a customer-driven worldDavid BonbrightAlliance Magazine Volume 16, Number 201/05/2013Read here
McKinsey’s Learning for Social Impact InitiativeDavid BonbrightAlliance Magazine Volume 16, Number 201/06/2011Read here
Measurement vs action: how much money should we spend figuring out what works?David BonbrightAlliance Magazine Volume 14, Number 101/03/2009Read here
Objects or subjects?David BonbrightAlliance Magazine Volume 13, Number 101/12/2008Read here
2008 CIVICUS World AssemblyNatalia KiryttopoulouAlliance Magazine Volume 13, Number 301/09/2008PDF
Realizing the potential of online philanthropy marketsNatalia KiryttopoulouAlliance Magazine Volume 13, Number 201/06/2008PDF
Measuring the effect of a single rain cloudAlex JacobsAlliance Magazine Volume 13, Number 101/04/2008PDF
Making social investment decisions – What do we need to know?David BonbrightAlliance Magazine Volume 12, Number 401/12/2007PDF
Taking evaluation seriously – still a way to goDavid BonbrightAlliance Magazine Volume 12, Number 401/12/2007Read here
Who counts?David BonbrightAlliance Magazine Volume 12, Number 201/06/2007Read here
Hammers, Nails and Working on what worksDavid Bonbright & Andre ProctorVIEW01/03/2007Coming soon
The Foundation: A Great American Secret: How private wealth is changing the world – Joel L FleishmanDavid BonbrightAlliance Magazine Volume 12, Number 101/03/2007Read here
Paradigm Found: Leading and managing for positive change – Anne Firth MurrayDavid BonbrightAlliance Magazine Volume 11, Number 401/12/2006Read here
In support of From Charity to CreativityDavid BonbrightAlliance Magazine Volume 8, Number 301/09/2003Read here