Accountability

Guides

TitleAuthorsPublisherDateLink
Constituent Voice in 2 PagesKeystone AccountabilityKeystone02/01/2016PDF
The really busy person’s guide to Constituent Voice (Revised 2016)Keystone AccountabilityKeystone2016PDF
Constituent Voice/Feedback Commons Concept NoteKeystone AccountabilityKeystone01/04/2015PDF
Constituent Voice: Technical Note 1, v1.1Keystone AccountabilityKeystone01/09/2014PDF
Keystone’s Ethical Framework for Constituency FeedbackKeystone AccountabilityKeystone01/08/2009PDF
Constituency Voice Assessment FrameworkKeystone AccountabilityKeystone01/07/2009PDF

Case studies

TitleAuthorsPublisherDateLink
The Centre for Employment OpportunitiesKeystoneKeystone2016PDF
LIFTKeystoneKeystone2016PDF
INGO Partner Voice Case StudyKeystoneKeystone2016PDF
Vitamin AngelsKeystoneKeystone2016PDF

Interactive tutorials

TitleAuthorsPublisherDateLink
Feedback Commons Online Interactive TutorialsKeystoneKeystoneVisit tutorials here.
FC Tutorials – Explore InsightsKeystoneKeystoneExplore insights.

Podcasts and interviews

TitleAuthorsPublisherDateLink
David Bonbright Interview with Alliance MagazineAlliance MagazineAlliance Magazine2014/15Watch video
David Bonbright Interview with Denver FrederickAM 970 The Answer in New York CityAM 970 The Answer in New York City26/01/2016Podcast Link

Infographics and other media

TitleAuthorsPublisherDateLink
Westside Campaign Against HungerWCAHWCAHVideo Link
Resilient Roots: Closing the feedback loopResilient RootsResilient RootsVideo Link
Kirsten Lodal (LIFT): New Profit’s 2014 Gathering of LeadersLIFTLIFTVideo Link

Blogs

TitleAuthorsPublisherDateLink
Every Question Has Three FacesDavid BonbrightGiving Compass Blog31/07/2019Read here
Philanthropy Can’t Move Faster Than the Speed of TrustDavid BonbrightGiving Compass Blog27/06/2019Read here
Leading from Behind in PhilanthropyDavid BonbrightGiving Compass Blog31/05/2019Read here
Feedback is Having a Moment: Philanthropy Can Make It PermanentDavid BonbrightGiving Compass Blog24/04/2019Read here
What Would Nelson Mandela Do?David BonbrightGiving Compass Blog29/03/2019Read here
Is Your Favorite Nonprofit Asking “Where Does Your Dog Sleep”?David BonbrightGiving Compass Blog21/02/2019Read here
Why You Have To Fight Not To Be The CustomerDavid BonbrightGiving Compass Blog20/12/2018Read here
You Don’t Know What You Don’t KnowDavid BonbrightGiving Compass Blog30/11/2018Read here
#Aidtoo, and one thing you can do nowCathy RichardsKeystone Blog05/10/2018Read here
Does greater accountability mean greater resilience? Findings from our research so farLynn MorrisKeystone Blog13/09/2018Read here
The value of stakeholder engagement, and why you should all be doing itKai HopkinsKeystone Blog05/09/2018Read here
Interested in improving accountability and resilience?Lynn MorrisKeystone Blog06/06/2018Read here
Constituent Voice is a “slow idea”David BonbrightKeystone Blog07/05/2018Read here
Reviewing progress at the Rumphi Social LabAndre ProctorKeystone Blog25/04/2018Read here
Day five of the social lab – the rubber hits the roadAndre ProctorKeystone Blog06/03/2018Read here
The real work – day four of the social lab in MalawiDavid BonbrightKeystone Blog05/03/2018Read here
Social lab day three – the banquet tableDavid BonbrightKeystone Blog02/03/2018Read here
Deeper into the social lab – ‘What if we tried to..’Andre ProctorKeystone Blog01/03/2018Read here
Can social labs save development?David BonbrightKeystone Blog28/02/2018Read here
Does accountability improve resilience?Lynn MorrisKeystone Blog20/02/2018Read here
Lessons from schoolLynn MorrisKeystone Blog08/02/2018Read here
Collecting feedback in prisonLynn MorrisKeystone Blog10/01/2018Read here
A very bold alternativeDavid BonbrightKeystone Blog14/12/2017Read here
Moment of choiceDavid BonbrightKeystone Blog07/11/2017Read here
Democracy is aliveDavid BonbrightKeystone Blog30/10/2017Read here
How to make the most of feedbackLynn MorrisKeystone Blog18/10/2017Read here
Collecting feedback from young people – 10 tipsLynn MorrisKeystone Blog04/10/2017Read here
Closing the loopLynn MorrisKeystone Blog18/10/2017Read here
Using client feedback to test a theory of changeLynn MorrisKeystone Blog26/06/2017Read here
Hey, you suck!Kai HopkinsKeystone Blog22/05/2017Read here
Feedback: Where expectations and reality meetKeystone AccountabilityKeystone Blog28/04/2017Read here
Those Low Response RatesDavid BonbrightKeystone Blog13/04/2017Read here
No Choice. No voice.Marc MaxmeisterKeystone Blog15/02/2017Read here
Formalizing client feedback forces actionRenee HoKeystone Blog30/01/2017Read here
The Trumpian crisis for civil society – and an opportunityDavid BonbrightKeystone Blog26/01/2017Read here
Speak up week’ – how to get clients interested in giving feedbackLynn MorrisKeystone Blog16/01/2017Read here
To increase impact – listen to those you serveLynn MorrisKeystone Blog09/01/2017Read here
Shifting the power to service usersLynn MorrisKeystone Blog02/01/2017Read here
From the client feedback to radical redesignLynn MorrisKeystone Blog21/12/2016Read here
Why you should talk to everybody: lessons from 2016 US electionMarc MaxmeisterKeystone Blog06/12/2016Read here
We didn’t know is no longer a valid excuseRenee HoKeystone Blog21/11/2016Read here
User voice – how charities should measure impactLynn MorrisKeystone Blog15/11/2016Read here
A spy in the house of loveDavid BonbrightKeystone Blog31/10/2016Read here
Turning high scores into low scores, or overcoming courtesy biasLynn MorrisKeystone Blog19/10/2016Read here
Five things not to do with survey resultsLynn MorrisKeystone Blog05/09/2016Read here
Taking the survey is the first step – it is what happens next that countsLynn MorrisKeystone Blog16/08/2016Read here
The drive towards localizationKai HopkinsKeystone Blog08/08/2016Read here
What do your partners really think of you?Lynn MorrisKeystone Blog25/07/2016Read here
From the field – 7 cases and a cautionary taleDavid BonbrightKeystone Blog02/05/2016Read here
David Bonbright interviewed by Denver Fredrik on the Business of GivingKeystone AccountabilityKeystone Blog01/01/2016Read here
Press Release: Keystone Accountability Awarded $600,000 Grant to Continue Efforts to Advance the Practice of Feedback LoopsKeystone AccountabilityKeystone Blog01/01/2016Read here

Short Articles

TitleAuthorsPublisherDateLink
Interview: Rob Reich – Analysis & OpinionDavid BonbrightAlliance Magazine Volume21/03/2019Coming soon
Who should measure the impact of non-profits? Responses to Caroline Fiennes and Ken BergerDavid Bonbright, Paul Garner & Tris LumleyAlliance Magazine Volume 21, Number 122/03/2016Read here
Feedback as democracy in social change practiceDavid Bonbright, Elizabeth Christopherson & Fadel NdiameAlliance Magazine Volume 20, Number 201/06/2015Read here
Feedback loops: going for the ‘early majority’?Kai Hopkins & Natalia KiryttopoulouAlliance Magazine Volume 20, Number 201/06/2015PDF
Closing the Citizen Feedback LoopDavid Bonbright & Dennis WhittleThe Center of Effective Philanthropy27/10/2014Read here
Why Markets for Good may go wrongDavid BonbrightAlliance Magazine Volume -, Number –01/05/2013Read here
From words and whispers to deals and deeds: reflections on the 2012 Skoll World ForumDavid BonbrightAlliance Magazine Volume 17, Number 201/06/2012PDF
The Ultimate Question 2.0 – How net promoter companies thrive in a customer-driven worldDavid BonbrightAlliance Magazine Volume 17, Number 101/03/2012Read here
A last word…David BonbrightAlliance Magazine Volume 14, Number 201/06/2009Read here
Objects or subjects?David BonbrightAlliance Magazine Volume 13, Number 101/12/2008Read here
2008 CIVICUS World AssemblyNatalia KiryttopoulouAlliance Magazine Volume 13, Number 301/09/2008PDF
Realizing the potential of online philanthropy marketsNatalia KiryttopoulouAlliance Magazine Volume 13, Number 201/06/2008PDF
Making social investment decisions – What do we need to know?David BonbrightAlliance Magazine Volume 12, Number 401/12/2007PDF
Taking evaluation seriously – still a way to goDavid BonbrightAlliance Magazine Volume 12, Number 401/12/2007Read here
Saving the World? What International Philanthropy can and cannot doAudio of Michael Lerner & David BonbrightThe New School at Commonweal01/09/2007Read here
Who counts?David BonbrightAlliance Magazine Volume 12, Number 201/06/2007Read here
Hammers, Nails and Working on what worksDavid Bonbright & Andre ProctorVIEW01/03/2007Coming soon
The Foundation: A Great American Secret: How private wealth is changing the world – Joel L FleishmanDavid BonbrightAlliance Magazine Volume 12, Number 101/03/2007Read here
Paradigm Found: Leading and managing for positive change – Anne Firth MurrayDavid BonbrightAlliance Magazine Volume 11, Number 401/12/2006Read here
The White Man’s Burden: Why the West’s efforts to aid the rest have done so much ill and so little good – William EasterlyDavid BonbrightAlliance Magazine Volume 11, Number 301/09/2006Read here
Creating the perfect store: first international meeting of social change marketsDavid BonbrightAlliance Magazine Volume 11, Number 301/09/2006Read here
Civil Society and the Internet: made for each otherDavid Bonbright & Buzz SchmidtAccountability Forum, Issue 10, Page 4901/08/2006Coming soon
Not learning from beneficiariesDavid BonbrightAlliance Magazine Volume 11, Number 201/06/2006Read here
Measuring social justice philanthropy – The metrics are the methodDavid BonbrightAlliance Magazine Volume 10, Number 201/06/2005Read here
NGO Accountability and Performance: Introducing ACCESSDavid BonbrightAccountability Forum, Issue 2, Page 201/06/2004PDF
What we take for granted – a sorry taleDavid BonbrightAlliance Magazine Volume 9, Number 101/03/2004Read here
Will government step up?David BonbrightAlliance Magazine Volume 9, Number 101/03/2004Read here
Remembering John D Gerhart – A tributeDavid Bonbright / Alliance MagazineAlliance Magazine Volume 8, Number 401/12/2003PDF
In support of From Charity to CreativityDavid BonbrightAlliance Magazine Volume 8, Number 301/09/2003Read here
The Ford Foundation in apartheid South Africa – Soft solutions to hard problemsDavid BonbrightAlliance Magazine Volume 8, Number 301/09/2003Read here
Access – Ensuring potential winners do winDavid BonbrightAlliance Magazine Volume 8, Number 201/06/2003Read here
Beyond Work – Family Balance: Advancing gender equity and workplace performance – Rhona Rapoport et alDavid BonbrightAlliance Magazine Volume 7, Number 401/12/2002Read here
Practice – Research Accountability and Civil Society in a globalizing world by David BrownDavid BonbrightAlliance Magazine Volume 6, Number 401/12/2001Read here
Development management training – learning to depend on trade not aidDavid BonbrightAlliance Magazine Volume 6, Number 301/09/2001Read here
Associations for Grantmakers: why should we care about them?David BonbrightAlliance Magazine Volume 6, Number 101/03/2001PDF
The Future of Foundations in an Open Society by Bertelsmann FoundationDavid BonbrightAlliance Magazine Volume 5, Number 301/09/2000Read here
Investing in indigenous philanthropy in PakistanDavid BonbrightAlliance Magazine Volume 5, Number 201/06/2000PDF
Sustainability: the grantmaker’s paradoxDavid BonbrightAlliance Magazine Volume 4, Number 401/06/2000PDF