Shifting the power to service users

The Mayday Trust totally overhauled the way it supports people experiencing homelessness after listening to feedback (See previous blog). The new way of working involves really listening to clients and to do this effectively involves addressing the multiple power dynamics in play between funders, charities and the people they serve. Pat McArdle Mayday Trust’s chief executive officer said: “We began to shift the power dynamics in all interactions to give people more power and choice.”[…]