User voice – how charities should measure impact

Keystone Accountability is built on the knowledge that the voices of constituents are key to improving the performance of your organization. In a paper published today Keystone’s chief executive David Bonbright and NPC discuss how user voice can and should be part of measuring the impact of charities. The guide[…]

Read Keystone South Africa’s “Strategies to Overcome Poverty and Inequality – Towards Carnegie III” conference paper

This paper offers a practitioner’s perspective on an original approach and method for generating, making sense of, and learning from performance and impact data that are grounded in empirically valid feedback from the intervention’s primary constituents – those intended to directly benefit.