Overcoming the Courtesy Bias in Constituent Feedback

When I was working for a large NGO, I spent part of my time trying to make the organization more accountable to local partners and beneficiaries. My task was to understand how well our accountability practices were working and to explore how to improve them. Many interesting things came out of our surveys and focus groups, but two things stuck in my mind. First, it is difficult to interpret the ratings given by partners in[…]