Do humanitarian helplines help?

The place of telephone helplines in the humanitarian accountability toolbox goes back to the first HAP standard in 2007. At the time, HAP called on organizations to make sure affected people could make complaints in a safe, accessible and effective manner. Because of their track record in mental health programs,[…]

Multi-Purposing World Humanitarian Day

This was originally posted on the Ground Truth Solutions website. When, in 2008, the United Nations General Assembly designated August 19 as World Humanitarian Day, the aim was to honor humanitarian personnel and those who have lost their lives working for humanitarian causes. As we recognize their service and sacrifice[…]

Emergencies are not a good time to reinvent the accountability wheel

Something worth pushing in preparations for next year’s World Humanitarian Summit is a shift from the current ad hoc approach to designing accountability systems in emergencies to a standard whole-of-program model that spells out what needs to be done and provides a robust delivery vehicle. Providing this kind of support[…]

Haiti’s potential train wreck

Haiti’s railway lines, which were laid in the 19th century, fell into disrepair long ago. But there is growing evidence of another kind of train wreck waiting to happen. This one has nothing to do with rolling stock; it’s about the fate of the tens of thousands of Haitian citizens[…]

Nick van Praag, Director of Keystone’s Ground Truth program argues that the best way to gauge whether humanitarian programs are making a difference is to ask the intended beneficiaries

Nick van Praag, Director of Keystone’s Ground Truth program argues that the best way to gauge whether humanitarian programs are making a difference is to ask the intended beneficiaries Writing on the Feedbacak Labs blog, Nick discusses The forum on humanitarian standards, which was held in Geneva with support from the Swiss Agency for Development and[…]