Beyond Accountability: Feedback as transformation

The post Beyond Accountability: Feedback as transformation appeared first on Alliance magazine. Beyond Accountability: Feedback as Transformation is the title of Alliance magazine’s June 2015 special feature, and this was the topic of the Alliance breakfast club, kindly hosted by the Shell Foundation. The panellists were David Bonbright, co-founder and CEO of Keystone Accountability and one of the guest editors for the special feature, and Nina Schuler, Social Development Adviser from the Finance Performance and Impact Department at the Department for International Development (DFID). The emerging[…]

Overcoming the Courtesy Bias in Constituent Feedback

When I was working for a large NGO, I spent part of my time trying to make the organization more accountable to local partners and beneficiaries. My task was to understand how well our accountability practices were working and to explore how to improve them. Many interesting things came out of our surveys and focus groups, but two things stuck in my mind. First, it is difficult to interpret the ratings given by partners in[…]