Methodology

Overcoming the Courtesy Bias in Constituent Feedback

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When I was working for a large NGO, I spent part of my time trying to make the organization more accountable to local partners and beneficiaries. My task was to understand how well our accountability practices were working and to explore how to improve them. Many interesting things came out of our surveys and focus[…]

Keystone publishes its first Technical Note on Constituent Voice methodology

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When you look at a list of Keystone clients, you might well ask yourself, “What can these organizations possibly have in common?” They range from the world’s largest commercial carpet manufacturer to the President’s Office in South Africa. Our clients are tackling poverty, reducing environmental impact, enhancing smallholder agriculture, battling disease, fighting crime, creating jobs,[…]