Overcoming the Courtesy Bias in Constituent Feedback

When I was working for a large NGO, I spent part of my time trying to make the organization more accountable to local partners and beneficiaries. My task was to understand how well our accountability practices were working and to explore how to improve them. Many interesting things came out of our surveys and focus groups, but two things stuck in my mind. First, it is difficult to interpret the ratings given by partners in[…]

Keystone publishes its first Technical Note on Constituent Voice methodology

When you look at a list of Keystone clients, you might well ask yourself, “What can these organizations possibly have in common?” They range from the world’s largest commercial carpet manufacturer to the President’s Office in South Africa. Our clients are tackling poverty, reducing environmental impact, enhancing smallholder agriculture, battling disease, fighting crime, creating jobs, and much more. But what they all share is something that makes them different from the vast majority of their[…]

Constituent Voice

An emerging solution to the problems of assessment is: "Ask them!".

Organizations can ask the people who are intended to benefit from social change what they think about plans, performance and reports. We call this Constituent Voice.