Surveys: You’re doing it wrong

I have a confession to make. Despite two years of surveying thousands of respondents for our clients I still fire up Google in the hopes that it will one day tell me how to conduct surveys the right way. Now, this is mainly due to being overly ambitious: I would one day love to see a 100 percent response rate or a completely full raw dataset. In the meantime though, I’ll settle for actionable insights[…]

20 ways to know if partnering is paying off

Nonprofit organizations and foundations love to talk about “partnering”, “co-creating”, leverage”, and “synergy” – but do these hook-ups really yield as much value for the effort involved? Or is it just beneficial to be seen collaborating? I searched for reports on what value non-profit professionals typically get out of collaborations, but sadly, there doesn’t seem to be much research on this. One exception is Keystone’s own Partnership Survey. We measure this along dimensions of the[…]

Formalizing client feedback forces action

Musika is a non-profit organization working with private sector companies that serve the rural poor in Zambia. It provides technical advice, business model support and subsidies to its clients to reduce the initial risks of doing business with smallholder farmers. Keystone Accountability worked with Musika to help it better understand its market and customers, increase client loyalty and promote a client-driven culture. It wanted to find out how clients view the business opportunity presented by[…]

The Trumpian crisis for civil society – and an opportunity

In March last year New York Times opinion writer David Brooks argued that the Republican Party was at a Kuhnian “model crisis” moment in a historical transition from the Reagan orthodoxy to something new that would be born out of the Trumpian disruption. He noted that Trump would not determine what would emerge because, “Trump has no actual ideas or policies. There is no army of Trumpists out there to carry on his legacy. He[…]

To increase impact – listen to those you serve

Foundation leaders believe to increase their impact they need to listen to the people they are supposed to serve. There is concern among US foundation leaders that this is not currently happening. These insights come from a report by Centre for Effective Philanthropy commissioned by the William and Flora Hewlett Foundation to mark its 50th birthday. It makes interesting reading – particularly where CEOs highlight the need to listen and learn both from the people[…]