Coming through denial

This month’s annual Feedback Summit in Washington DC has been chronicled by journalist Marc Gunther as the moment where we recognized that we have arrived, and asked first order questions.  In my blog post last week I said that I thought we had, collectively, set our intention for fundamental transformation[…]

Constituent feedback – the revolution is coming

For a decade one of my standard introductions to our work has been, “The voices of those meant to benefit from our work is the most neglected important piece of the impact measurement puzzle. Not the only important piece, but the most neglected important piece.” After that past three weeks,[…]

Technology – a silver bullet or a rubber bullet?

For anybody interested in feedback, technology offers huge potential; the potential to reach communities, the potential to do so affordably, and the potential to access such feedback in real time. At Keystone we view these three elements as key to effective listening. Aleem Walji, director of the World Bank’s Innovation Labs[…]

Nick van Praag, Director of Keystone’s Ground Truth program argues that the best way to gauge whether humanitarian programs are making a difference is to ask the intended beneficiaries

Nick van Praag, Director of Keystone’s Ground Truth program argues that the best way to gauge whether humanitarian programs are making a difference is to ask the intended beneficiaries Writing on the Feedbacak Labs blog, Nick discusses The forum on humanitarian standards, which was held in Geneva with support from the Swiss Agency for Development and[…]

Keystone helps launch Feedback Labs to address the problem of insufficient citizen engagement in development

Feedback Labs is a group of organizations that wants to see citizens become central throughout the development process, from start to finish. We look inclusively at four stages of the development cycle – governments, funders, NGOs & civil society, and citizens – to make sure that feedback loops are present[…]

Keystone commits to making citizen feedback the norm rather than the exception in the design and execution of development initiatives, by becoming a founding member of Feedback Labs

Feedback Labs is a  consortium of like-minded organizations committed to making governments, NGOs and donors more responsive to the needs of their constituents. We work through human-centered design, adaptive processes, technology, and trust to bridge communication gaps between everyday people and the institutions that should meet their most pressing needs.[…]