Sustaining Feedback Mechanisms in Development

We would all like our work to speak for itself, better still if someone else can vouch for us! One way that industries like to do this is to showcase their ratings and feedback from customers. Not only does this help improve their service, but also help build credibility and trust. In the development context, this has taken more centre-stage. Findings from a UKAID funded pilot programme in seven locations around the world, demonstrated the[…]

A rose by any other name…

A rose by any other name would smell as sweet. Or so we are told. But is it true? Words are powerful and we use them carefully to evoke certain feelings and emotions. For example, the vast majority of international NGOs work in “partnerships”. What does this word partnerships evoke? Shared mutual benefits perhaps? Shared risks? Collaboration between actors who jointly deliver activities, supporting each other and holding each other to account? I would argue[…]

Development data – what is it good for?

Keystone believes in the power of data and benchmarking to improve how we do development. However, it is not always easy to come by. The International Aid Transparency Initiative is supposed to make information about aid easier to access, use and understand. It is the first (and only) standard for how organizations and governments are supposed to publish information about how they spend their money, who it goes to, and what it’s for. However, agencies[…]

Peace Direct introduces two way reporting to partners

International non-governmental organizations often ask a lot of partners in terms of reporting requirements – but how many provide reports in return? This simple innovation, introduced after receiving feedback from partners has changed the dynamic for INGO Peace Direct. Peace Direct, which supports local peace-building organizations, engaged Keystone to survey their partners about the state of the partnerships. They discovered that reporting to partners is an important step in accountability. Tom Gillhespy, Head of International[…]