Do humanitarian helplines help?

The place of telephone helplines in the humanitarian accountability toolbox goes back to the first HAP standard in 2007. At the time, HAP called on organizations to make sure affected people could make complaints in a safe, accessible and effective manner. Because of their track record in mental health programs, helplines seemed like a good[…]

Making the most of the World Humanitarian Summit

Alex Jacobs at Plan International is working hard to make the World Humanitarian Summit a great leap forward in terms of accountability to affected people and community engagement. In this piece he outlines the challenges in landing this agenda as well as drawing attention to what is already showing promise on the ground, including Ground[…]

Emergencies are not a good time to reinvent the accountability wheel

Something worth pushing in preparations for next year’s World Humanitarian Summit is a shift from the current ad hoc approach to designing accountability systems in emergencies to a standard whole-of-program model that spells out what needs to be done and provides a robust delivery vehicle. Providing this kind of support at the overarching program level[…]