July 27, 2009


Keystone’s services help organisations improve their planning, monitoring, assessing and reporting their work. Our services present a blend of expertise in monitoring, evaluation and learning.

We work with our clients to develop approaches tailored to their specific circumstances.

Our developmental approach balances the hard skills of rigorous data analysis with the soft skills of encouraging dialogue and building relationships.

Contact us to discuss your M&E concerns and whether Keystone can help. Our services include:

1. Performance surveys
We carry out anonymous benchmarking surveys, so organisations can (a) see what external stakeholders think about their work and (b) compare themselves directly to their peers.

2. Evaluation system design
Our cutting-edge approach builds on traditional M&E systems and links them to highly effective methods of planning and learning. We call it Impact Planning, Assessment and Learning.

3. Feedback systems
We design and implement systems for organisations to hear what their constituents really think about their work. Well-cultivated feedback yields out-sized insight for improvement. Constituent Voice is a great performance indicator. And the process strengthens relationships and identifies practical improvements.

4. Evaluations
We conduct high quality programme and project evaluations, with a focus on constituency feedback to provide insights for improvement and impact.

5. Consulting services
Tailored to your circumstances, including running training workshops or facilitating constituent dialogues.

6. Ground Truth: Constituent Voice in humanitarian operations     We aim to improve accountability and performance in humanitarian projects, completing the cycle of accountability by bridging the gap between listening to beneficiaries and taking action.