November 18, 2016

Keystone Performance Surveys

These are standard tools that provide benchmarked performance indicators for four different types of social purpose organizations: INGOs, Social Investors, Social Change Networks and Grantmakers.

Keystone performance surveys (KPS) are available for a variety of different types of organizations, but all work in the same way: staff at partner entities complete a survey about different aspects of working with you. The data is benchmarked against similar organizations to allow you to better understand where you add value and where you can improve.

Benefits include:

  • A deeper, expert analysis of your work and implementing relationships
  • Standard surveys crafted and honed to provide you with exactly what you need to know
  • Comparisons against your peers
  • Multi-language support
  • Support for collecting responses, and guidance on maximizing your response rate
  • Customized questions
  • Hand-drafted professional reports
  • Human support throughout the process (question selection, collecting responses, findings)
  • Follow-up support on how to use the data and expert recommendations (see examples of past reports)
  • Support in closing your feedback loop and building out a light-touch, continuous micro-survey system

Keystone currently offers a KPS for four different types of organisations:


INGO Development Partnerships: Feedback about relationships among groups of organizations (e.g. implementing partners, local CBOs, funders)

Over 80 NGOs participating, including:

  • Oxfam International
  • Save the Children (UK, USA and International)
  • Plan International

Question Categories:

  • Quantity and type of funding
  • Non-financial support
  • Application process
  • Monitoring and reporting
  • Relationship and communications


Social Investors: Feedback from investees and loan recipients on their Social or “Impact” Investors

Currently 8 Investors, including:

  • The Social Investment Business
  • Acumen Fund
  • Grassroots Business Fund

Question Categories:

  • Application and Assessment
  • Financial Investment
  • Non-financial support
  • Communications and interactions
  • Reporting
  • General perceptions


Social Change Networks: Feedback shared among members

Currently 14 networks, including:

  • Transparency International
  • International Land Coalition

Question Categories:

  • Network structure and function
  • Relationships with network institutions
  • Vibrancy
  • Levels of synergy
  • Benefits of participation
  • Impact

Further reading:

  • Posts not found


Feedback from grantees about funders

Currently 14 grantmakers, including:

  • Wellspring Advisors
  • Ford Foundation, East Africa
  • Aga Khan Foundation

Question Categories:

  • Efficiency
  • Net Value
  • Learning
  • Credibility
  • Transparency
  • Net effectiveness