Foundation leaders believe to increase their impact they need to listen to the people they are supposed to serve. There is concern among US foundation leaders that this is not currently happening. These insights come from a report by Centre for Effective Philanthropy commissioned by the William and Flora Hewlett Foundation to mark its 50th birthday. It makes interesting reading – particularly where CEOs highlight the need to listen and learn both from the people[…]
Keystone Accountability is built on the knowledge that the voices of constituents are key to improving the performance of your organization. In a paper published today Keystone’s chief executive David Bonbright and NPC discuss how user voice can and should be part of measuring the impact of charities. The guide is intended to help charities use feedback from their users to improve their performance and results. Director of Development at NPC, Tris Lumley said: “While[…]
Key Findings from the report
The Survey works
The feedback is frank, accurate and – as the participating investors all testify – effective in driving improvement.
This report was released at the Open Contracting First Global Meeting in Johannesburg 24th-26th October. It presents the results from an online survey about a growing practice known as Open Contracting. The main purpose of the survey was to understand how familiar people are with the Open Contracting approach and how they understood its effects. The report – which comprises a narrative summary of the main findings followed by a comprehensive presentation of the findings –[…]
This paper offers a practitioner’s perspective on an original approach and method for generating, making sense of, and learning from performance and impact data that are grounded in empirically valid feedback from the intervention’s primary constituents – those intended to directly benefit.