To increase impact – listen to those you serve

Foundation leaders believe to increase their impact they need to listen to the people they are supposed to serve. There is concern among US foundation leaders that this is not currently happening. These insights come from a report by Centre for Effective Philanthropy commissioned by the William and Flora Hewlett[…]

User voice – how charities should measure impact

Keystone Accountability is built on the knowledge that the voices of constituents are key to improving the performance of your organization. In a paper published today Keystone’s chief executive David Bonbright and NPC discuss how user voice can and should be part of measuring the impact of charities. The guide[…]

Keystone’s Open Contracting Theory of Change Survey report available here

This report was released at the Open Contracting First Global Meeting in Johannesburg 24th-26th October. It presents the results from an online survey about a growing practice known as Open Contracting. The main purpose of the survey was to understand how familiar people are with the Open Contracting approach and how[…]

Read Keystone South Africa’s “Strategies to Overcome Poverty and Inequality – Towards Carnegie III” conference paper

This paper offers a practitioner’s perspective on an original approach and method for generating, making sense of, and learning from performance and impact data that are grounded in empirically valid feedback from the intervention’s primary constituents – those intended to directly benefit.