No Choice. No Voice.

– Showing up for Democracy’s Sake – Recently, US Senator Thom Tillis of North Carolina cast the deciding vote* confirming Betsy Davos for Secretary of Education. I could not help but notice that Tillis ran unopposed for most of his political career. According to Wikipedia: “Tillis ran for the General Assembly in 2006. He defeated incumbent John W. Rhodes in the Republican primary, and went on to win the election, since no other candidate had[…]

Technology – a silver bullet or a rubber bullet?

For anybody interested in feedback, technology offers huge potential; the potential to reach communities, the potential to do so affordably, and the potential to access such feedback in real time. At Keystone we view these three elements as key to effective listening. Aleem Walji, director of the World Bank’s Innovation Labs recently spoke about technology as a “real game-changer”, giving us the ability to use simple technologies like mobile phones to “listen at scale”. In his[…]

Size Matters, and Other Misconceptions

 Every sector has its misconceptions: stereotypical ideas about how the sector works, its values and how people both within and outside the sector perceive it. In this blog I present five ‘fun facts’ that come out of feedback data we collect at Keystone. They are yet another illustration of why, as a sector, we need so badly to have systems in place for hearing the voices of those meant to benefit from our work. At[…]

Nonprofits are preparing to meet the new Charity Navigator Ratings system

Nonprofits are preparing to meet the new Charity Navigator Ratings system. Charity Navigator evaluate whether charities have healthy finances and policies in areas like conflict of interest and donor privacy. But soon all of the nonprofits that Charity Navigator rates, will have to do more than that to get good marks. It will also have to show that it measures whether its programs actually work. Read more about Charity Navigator’s plans and how organisations are[…]

What is Successful Development? Innovations in NGO Accountability, Reporting and Empowerment

“Philanthropy is all about choices: the choice to give, the choice of how to give and who to give it to, even the choice of when to declare victory or admit failure.” “This website is designed to help you make sense of those choices—whether you are an individual giver, a professional, a board member, an advisor or someone who simply cares enough about philanthropy to want to make it better than it is today.” The[…]

World Bank invests in Constituent Voice

The World Bank’s Spring meetings this year showcased the Bank’s deepening commitment to what it calls Citizen Voices. Following up on the first ever global meeting on Constituent Voices in March this year, Citizen Voices: Citizen Engagement for Enhanced Development Impact, the bank held a panel at its Spring meetings to report out from the Citizen Voices conference and explore possible next steps. Caroline Anstey, Managing Director at the World Bank Group, Corinne Woods, Director of[…]

David Bonbright speaks at the Citizen Voices: Global Conference On Citizen Engagement For Enhanced Development Results

David Bonbright speaks at the Citizen Voices: Global Conference On Citizen Engagement For Enhanced Development Results. The event held in Washington DC on 18 March was hosted by the World Bank in partnership with CIVICUS and InterAction. David Bonbright joined tech innovators, development specialists, government officials, academics, civil society representatives, World Bank staff and the private sector where experience with client feedback systems is the deepest. The video of the event including his session on “What Can We Learn[…]

Keystone’s Development Partnerships survey featured in Insight on Conflict blog

The latest version of the Insight on Conflict blog features a call for participants for Keystone’s Development Partnerships survey. To read the blog piece written by InterAction, please click here. Insight on Conflict is a project launched by Peace Direct, the UK-based charity that finds, funds and promotes local peacebuilders in conflict areas around the world.

The Global Partnership for Social Accountability announce its first call for proposals

The Global Partnership for Social Accountability is pleased to announce its First Call for Proposals. The call for proposals is open to Civil Society Organizations (CSOs) and CSO networks based and operating in one of twelve countries that have ‘opted-in’ to the GPSA. The GPSA is a coalition of donors, governments and civil society organizations (CSOs) that aims to improve development results by supporting capacity building for enhanced citizen feedback and participation. The GPSA will[…]

World’s largest charity rater adds Constituent Voice to its rating model

The world’s largest charity rating agency, Charity Navigator in the USA, has just announced a new set of rating criteria called Results Reporting. It represents a first step in holding charities to account for their results — not just their financial and operational systems, as is the way of most charity rating. It is just a beginning, but a beginning in an important direction. Excitingly, Charity Navigator has embraced Constituent Voice as the lynchpin in the new rating model.[…]