No Choice. No Voice.

– Showing up for Democracy’s Sake – Recently, US Senator Thom Tillis of North Carolina cast the deciding vote* confirming Betsy Davos for Secretary of Education. I could not help but notice that Tillis ran unopposed for most of his political career. According to Wikipedia: “Tillis ran for the General Assembly in 2006. He defeated incumbent John W. Rhodes in the Republican primary, and went on to win the election, since no other candidate had[…]

Do you work for a learning organization?

We believe that well-run organizations are also learning organizations. How do you know if you’re a learning organization? Take a diagnostic test. Answer some questions about the way your team works, and it will tell you what features your team shares with learning organizations, and what you need to work on. Here is one from the Harvard Business Review to get you started. Learning is about improving performance, not proving impact. A well-run organization thinks[…]

‘Speak Up Week’ – how to get clients interested in giving feedback

Our House in Little Rock, Arkansas provides housing, children’s programs, career and homelessness-prevention services. And a master class in how to get your staff and your clients enthused about collecting feedback. Joy Ritchey, Grants Manger for Our House, which serves more than 1800 people a year, explained that they have a history and culture of seeking client voice in programing. Such as their mini documentary series staring their clients. But when they had an opportunity[…]

Constituent feedback – the revolution is coming

For a decade one of my standard introductions to our work has been, “The voices of those meant to benefit from our work is the most neglected important piece of the impact measurement puzzle. Not the only important piece, but the most neglected important piece.” After that past three weeks, I may have to change that intro to, “Constituent Voice – or constituent feedback – is the coming thing in the impact space.” I am[…]

Thou shalt not…only do what you are told

Like it or not, those with the cash set the agenda. They influence where we work and what we focus on. That is not to say they choose the wrong things or that they don’t take others’ views into consideration, but never the less, they choose. And the rest of us respond. It also affects how we measure and monitor our work, reporting on the things donors want us to report on. This can be[…]