Out of the blue, we sent you, our clients, partners and friends, a short survey that asked what you think about us. Here’s what you told us. Firstly, you told us that an out of the blue survey is not the right way to do this. Ninety-two of you responded,[…]
US nonprofit LIFT, which works to end intergenerational poverty, has been using client feedback to test its theory of change. LIFT works with low income families in Chicago, Los Angeles, New York and Washington, D.C. Parents (who LIFT call members) are paired with volunteer advocates and they work together to[…]
Some problems do not get solved because the human side of the issue is not at the center of the debate. Using the storytelling process can be a solution.
Surveys are a double-edged sword. It is useful, irresistibly so, to be able to assert something that is supported by survey results. Most of us are enthralled by this sirens’ call – I certainly am! But at the same time, surveys are riddled with two kinds of distortions. These have[…]
A full system for systematically cultivating voice and using constituent feedback to improve the way your organisation works and the impact you have. These are bespoke systems designed with you. Constituent Voice™ has been used by many different organizations to improve the way they work. It defines both the relationships[…]