Those Low Response Rates

Surveys are a double-edged sword. It is useful, irresistibly so, to be able to assert something that is supported by survey results. Most of us are enthralled by this sirens’ call – I certainly am! But at the same time, surveys are riddled with two kinds of distortions. These have[…]

Constituent Voice Systems

A full system for systematically cultivating voice and using constituent feedback to improve the way your organisation works and the impact you have. These are bespoke systems designed with you. Constituent Voice™ has been used by many different organizations to improve the way they work. It defines both the relationships[…]