Formalizing client feedback forces action

Musika is a non-profit organization working with private sector companies that serve the rural poor in Zambia. It provides technical advice, business model support and subsidies to its clients to reduce the initial risks of doing business with smallholder farmers. Keystone Accountability worked with Musika to help it better understand[…]

‘We didn’t know’ is no longer a valid excuse

Since the US election result there have been thousands of social media posts and opinion pieces asking “How did this happen?”. People were visibly shaken at the announcement of the next United States President-elect, Donald Trump. I admit that I was shocked too. But should I be? If I’m honest[…]

Panel Surveys

Panel surveys can be a great way to capture data which is timely and directly relevant to policy making and other important decision-making, which tells us about the current direction of travel for the non-profit sector (whether things are getting better or worse). Keystone has worked to provide regular, timely,[…]

Constituent Voice Centered Evaluation

Keystone has extensive evaluation experience, and brings a unique approach drawing on its Constituent Voice™ methodology. Asking the right questions to the right people can help organizations clarify their theory of change, understand their impact on key constituents and provide the basis for an ongoing light-touch CV system. Recent CV[…]

Constituent Voice Systems

A full system for systematically cultivating voice and using constituent feedback to improve the way your organisation works and the impact you have. These are bespoke systems designed with you. Constituent Voice™ has been used by many different organizations to improve the way they work. It defines both the relationships[…]

Keystone Performance Surveys

These are standard tools that provide benchmarked performance indicators for four different types of social purpose organizations: INGOs, Social Investors, Social Change Networks and Grantmakers. Keystone performance surveys (KPS) are available for a variety of different types of organizations, but all work in the same way: staff at partner entities[…]

Guides and Resources

Our tools  put Constituent Voice and Impact Planning, Assessment and Learning (IPAL) into action.

Keystone invites you to use and adapt any of these tools in whatever ways work for you. We welcome any comments, criticisms and suggestions to make them better. Please post your comments below or contact us.

Constituent Voice

An emerging solution to the problems of assessment is: "Ask them!".

Organizations can ask the people who are intended to benefit from social change what they think about plans, performance and reports. We call this Constituent Voice.