May 11, 2016

Blog

Jay Naidoo is founding General Secretary of Cosatu, former Minister in the Mandela Government and Chair of the Global Alliance for Improved Nutrition (GAIN). In his article, he argues that citizen engagement is essential for effective development, strengthening the quality of policymaking and the “science” of service delivery with improved social accountability. In order to increase engagement, he calls for open data platforms. You can read the article here.

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Kai discusses Keystone’s What Investees Think report in his Latest from Alliance article. In it, he contrasts going to the gym with impact investing, concluding that in both, merely having the right intent is not enough.  

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Ken Berger, CEO of Charity Navigator and William Schambra, director of the Hudson Institute’s Bradley Center for Philanthropy and Civic Renewal argue the pros and cons of emphasizing nonprofit outcomes metrics. Ken’s article is available here, and William’s is available here. Both are published through Nonprofit Quarterly.

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David Bonbright speaks at the Citizen Voices: Global Conference On Citizen Engagement For Enhanced Development Results. The event held in Washington DC on 18 March was hosted by the World Bank in partnership with CIVICUS and InterAction. David Bonbright joined tech innovators, development specialists, government officials, academics, civil society representatives, World Bank staff and the private sector where experience with client feedback systems is the deepest. The video of the event including his session on “What Can We Learn

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If we want action – organizations listening and responding to their constituents in a way that raises performance and enhances impacts – we need to stimulate the demand for feedback and provide the professional support infrastructure to meet that demand. This raises a couple of important strategic questions in the field of what is coming to be known as Constituent Voice. How do we get an appropriate infrastructure for a nuanced and rapid scale-up of

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We surveyed 330 social enterprises anonymously on behalf of 7 impact investors worldwide. The 7 impact investors have received their feedback and are now making indicated improvements in their work. The feedback data and the investors’ experience in using the feedback is featured in the March 2013 report, What Investees Think.

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Key Findings from the report

The Survey works

The feedback is frank, accurate and – as the participating investors all testify – effective in driving improvement. 

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In the current issue of the Stanford Social Innovation review, Fay Twersky, Phil Buchanan, & Valerie Threlfall overview the emerging discipline of listening systematically the constituents who matter most,  intended beneficiaries. They provide excellent case studies in education and health, and cite a number of other examples approvingly, including Keystone’s work. This article is required reading for all those who seek improved performance to solve our most important societal challenges. To read the full SSIR

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The latest version of the Insight on Conflict blog features a call for participants for Keystone’s Development Partnerships survey. To read the blog piece written by InterAction, please click here. Insight on Conflict is a project launched by Peace Direct, the UK-based charity that finds, funds and promotes local peacebuilders in conflict areas around the world.

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The Global Partnership for Social Accountability is pleased to announce its First Call for Proposals. The call for proposals is open to Civil Society Organizations (CSOs) and CSO networks based and operating in one of twelve countries that have ‘opted-in’ to the GPSA. The GPSA is a coalition of donors, governments and civil society organizations (CSOs) that aims to improve development results by supporting capacity building for enhanced citizen feedback and participation. The GPSA will

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