May 11, 2016

Blog

Having seen a recent and rather controversial weight-loss advert here in the UK, I decided, along with the majority of others I suspect, that I was not ‘beach body ready’. I didn’t really need the advert to draw the conclusion, but none the less I decided I needed to do something about it. More specifically, I decided to do more exercise and to find out once and for all if I too had a ripplingRead More
This summer I had the privilege of attending a Wilton Park conference on “New frontiers for evaluation in an era of market-driven development”. The conference theme was a response to the realization that the evaluation field is failing to meet the needs of the growing arena of social enterprise and impact investing. Coming from the development world, I have to confess that we’ve been having these conversations for a long time now, albeit leading toRead More
As organizations start to get serious about feedback, things inevitably come to the moment where feedback gets personal. To be really useful, feedback must touch on an individual’s performance. This is tough stuff. People resist feedback in many different ways. A growing part of Keystone Accountability’s Constituent Voice work with organizations is to help staff recognize auto-immune-type resistance, and overcome it. For a great book on this I strongly recommend Sheila Heen and Douglas Stone’sRead More
The place of telephone helplines in the humanitarian accountability toolbox goes back to the first HAP standard in 2007. At the time, HAP called on organizations to make sure affected people could make complaints in a safe, accessible and effective manner. Because of their track record in mental health programs, helplines seemed like a good bet – and that view continues to hold true for many organizations wanting to apply the new Core Humanitarian StandardRead More
  By storming the barricades at Budapest’s Keleti station and setting out on foot for the Austrian border, Syrian refugees rejected an international refugee system that provides them neither protection nor hope for the future. Thousands have already arrived in Germany as many European citizens rally to their cause. I was at Vienna’s Prater Stadium on Sunday morning to witness hundreds of volunteers set off for neighboring Hungary in their own vehicles to bring backRead More
This was originally posted on the Ground Truth Solutions website. When, in 2008, the United Nations General Assembly designated August 19 as World Humanitarian Day, the aim was to honor humanitarian personnel and those who have lost their lives working for humanitarian causes. As we recognize their service and sacrifice this year, let us also use the occasion to reflect on the contribution of the people whose plight inspires aid workers to do what theyRead More
The post Beyond Accountability: Feedback as transformation appeared first on Alliance magazine. Beyond Accountability: Feedback as Transformation is the title of Alliance magazine’s June 2015 special feature, and this was the topic of the Alliance breakfast club, kindly hosted by the Shell Foundation. The panellists were David Bonbright, co-founder and CEO of Keystone Accountability and one of the guest editors for the special feature, and Nina Schuler, Social Development Adviser from the Finance Performance and Impact Department at the Department for International Development (DFID). The emergingRead More
Alex Jacobs at Plan International is working hard to make the World Humanitarian Summit a great leap forward in terms of accountability to affected people and community engagement. In this piece he outlines the challenges in landing this agenda as well as drawing attention to what is already showing promise on the ground, including Ground Truth Solutions‘ work in Nepal and Sierra Leone.  Read More
Something worth pushing in preparations for next year’s World Humanitarian Summit is a shift from the current ad hoc approach to designing accountability systems in emergencies to a standard whole-of-program model that spells out what needs to be done and provides a robust delivery vehicle. Providing this kind of support at the overarching program level complements the work of individual agencies and sectoral clusters as they get their act together on accountability to affected people,Read More
Coventry has a history of listening to people. During the Second World War, the people of Coventry wanted to voice their support for the Soviet Army during the Battle of Stalingrad, and their voice was heard. Coventry and Stalingrad were twinned, to promote mutual understandings and improve relationships. The practice of twinning has continued to this day, as has Coventry’s tradition of listening. In the 2015 Guardian University League Table, Coventry University sat at 27,Read More