May 11, 2016

Blog

We would all like our work to speak for itself, better still if someone else can vouch for us! One way that industries like to do this is to showcase their ratings and feedback from customers. Not only does this help improve their service, but also help build credibility and
No longer can anyone use the excuse that it’s “too hard” or “too expensive” to refrain from collecting the kind of feedback that you will actually use to improve performance. We built the Feedback Commons to provide a platform that any organization could use to collect, analyze, and respond to feedback
Nonprofit organizations and foundations love to talk about “partnering”, “co-creating”, leverage”, and “synergy” – but do these hook-ups really yield as much value for the effort involved? Or is it just beneficial to be seen collaborating? I searched for reports on what value non-profit professionals typically get out of collaborations,
Keystone Accountability believes that as well as harnessing feedback from the people you serve, internal feedback is essential in high-performing organizations. Here are some questions to ask yourself, to see whether you could use some support in creating a team that can ultimately be a high-performing learning organization. Is your team
– Showing up for Democracy’s Sake – Recently, US Senator Thom Tillis of North Carolina cast the deciding vote* confirming Betsy Davos for Secretary of Education. I could not help but notice that Tillis ran unopposed for most of his political career. According to Wikipedia: “Tillis ran for the General
We believe that well-run organizations are also learning organizations. How do you know if you’re a learning organization? Take a diagnostic test. Answer some questions about the way your team works, and it will tell you what features your team shares with learning organizations, and what you need to work
Musika is a non-profit organization working with private sector companies that serve the rural poor in Zambia. It provides technical advice, business model support and subsidies to its clients to reduce the initial risks of doing business with smallholder farmers. Keystone Accountability worked with Musika to help it better understand
In March last year New York Times opinion writer David Brooks argued that the Republican Party was at a Kuhnian “model crisis” moment in a historical transition from the Reagan orthodoxy to something new that would be born out of the Trumpian disruption. He noted that Trump would not determine
In performance management, a team agrees on a goal and works together efficiently to accomplish that goal. There are many flavors of how teams get to be efficient, and my focus has always been on these few things: – Know what the goal is, and why. – Be able to
Our House in Little Rock, Arkansas provides housing, children’s programs, career and homelessness-prevention services. And a master class in how to get your staff and your clients enthused about collecting feedback. Joy Ritchey, Grants Manger for Our House, which serves more than 1800 people a year, explained that they have