May 11, 2016


In his article “Voice As Both Means And End”, David discusses the value of valuing relationships. David refers to Albert O. Hirschman, who died at the age of 97 last December, arguing that his seminal 1970 treatise, Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States, is feeling
Nick van Praag, Director of Keystone’s Ground Truth program argues that the best way to gauge whether humanitarian programs are making a difference is to ask the intended beneficiaries Writing on the Feedbacak Labs blog, Nick discusses The forum on humanitarian standards, which was held in Geneva with support from the Swiss Agency for Development and
“Philanthropy is all about choices: the choice to give, the choice of how to give and who to give it to, even the choice of when to declare victory or admit failure.” “This website is designed to help you make sense of those choices—whether you are an individual giver, a
Feedback Labs is a group of organizations that wants to see citizens become central throughout the development process, from start to finish. We look inclusively at four stages of the development cycle – governments, funders, NGOs & civil society, and citizens – to make sure that feedback loops are present
David Bonbright is interviewed for the Uncommon Giving radio show called Improving the effectiveness of social purpose organisations. The show hosted by Chicke Fitzgerald explores David’s working background and Keystone’s work. Listen to the interview here.
Feedback Labs is a  consortium of like-minded organizations committed to making governments, NGOs and donors more responsive to the needs of their constituents. We work through human-centered design, adaptive processes, technology, and trust to bridge communication gaps between everyday people and the institutions that should meet their most pressing needs.
The World Bank’s Spring meetings this year showcased the Bank’s deepening commitment to what it calls Citizen Voices. Following up on the first ever global meeting on Constituent Voices in March this year, Citizen Voices: Citizen Engagement for Enhanced Development Impact, the bank held a panel at its Spring meetings
 2012/3 Dutch cohort In 2012 a cohort of 16 Dutch NGOs tool the Keystone survey in collaboration with Partos and Resultante. The Dutch organisations receive high satisfaction ratings compared to the global cohort: seven out of the ten highest rated organisations are Dutch and only two out of the bottom twenty
The Keystone Development Partnership Survey launched in 2010 with a survey of over 3,000 local partners of 28 international NGOs. Since then, another 32 INGOs have taken the survey, and over 10,000 local partners have been surveyed. The public survey report provides powerful new data on the performance of international aid agencies. The report is
Jay Naidoo is founding General Secretary of Cosatu, former Minister in the Mandela Government and Chair of the Global Alliance for Improved Nutrition (GAIN). In his article, he argues that citizen engagement is essential for effective development, strengthening the quality of policymaking and the “science” of service delivery with improved social