Storytelling as a Tool for Change
Some problems do not get solved because the human side of the issue is not at the center of the debate. Using the storytelling process can be a solution.
Feedback: Where expectations and reality meet
Keystone Accountability has found that data often falls into one of two categories; either it tells you something you had no idea about, or it confirms what you already suspected.
Those Low Response Rates
Surveys are a double-edged sword. It is useful, irresistibly so, to be able to assert something that is supported by survey results. Most of us are enthralled by this sirens’ call – I certainly am! But at the same time, surveys are riddled with two kinds of distortions. These have various technical names but boil[…]
Surveys: You’re doing it wrong
I have a confession to make. Despite two years of surveying thousands of respondents for our clients I still fire up Google in the hopes that it will one day tell me how to conduct surveys the right way. Now, this is mainly due to being overly ambitious: I would one day love to see[…]
Sustaining Feedback Mechanisms in Development
We would all like our work to speak for itself, better still if someone else can vouch for us! One way that industries like to do this is to showcase their ratings and feedback from customers. Not only does this help improve their service, but also help build credibility and trust. In the development context,[…]
Could you benefit from a free data audit?
No longer can anyone use the excuse that it’s “too hard” or “too expensive” to refrain from collecting the kind of feedback that you will actually use to improve performance. We built the Feedback Commons to provide a platform that any organization could use to collect, analyze, and respond to feedback from the people they work[…]