May 11, 2016

Blog

If we want action – organizations listening and responding to their constituents in a way that raises performance and enhances impacts – we need to stimulate the demand for feedback and provide the professional support infrastructure to meet that demand. This raises a couple of important strategic questions in the field of what is coming to be known as Constituent Voice. How do we get an appropriate infrastructure for a nuanced and rapid scale-up ofRead More
We surveyed 330 social enterprises anonymously on behalf of 7 impact investors worldwide. The 7 impact investors have received their feedback and are now making indicated improvements in their work. The feedback data and the investors’ experience in using the feedback is featured in the March 2013 report, What Investees Think.Read More

Key Findings from the report

The Survey works

The feedback is frank, accurate and – as the participating investors all testify – effective in driving improvement. 

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In the current issue of the Stanford Social Innovation review, Fay Twersky, Phil Buchanan, & Valerie Threlfall overview the emerging discipline of listening systematically the constituents who matter most,  intended beneficiaries. They provide excellent case studies in education and health, and cite a number of other examples approvingly, including Keystone’s work. This article is required reading for all those who seek improved performance to solve our most important societal challenges. To read the full SSIRRead More
The latest version of the Insight on Conflict blog features a call for participants for Keystone’s Development Partnerships survey. To read the blog piece written by InterAction, please click here. Insight on Conflict is a project launched by Peace Direct, the UK-based charity that finds, funds and promotes local peacebuilders in conflict areas around the world.Read More
The Global Partnership for Social Accountability is pleased to announce its First Call for Proposals. The call for proposals is open to Civil Society Organizations (CSOs) and CSO networks based and operating in one of twelve countries that have ‘opted-in’ to the GPSA. The GPSA is a coalition of donors, governments and civil society organizations (CSOs) that aims to improve development results by supporting capacity building for enhanced citizen feedback and participation. The GPSA willRead More
The world’s largest charity rating agency, Charity Navigator in the USA, has just announced a new set of rating criteria called Results Reporting. It represents a first step in holding charities to account for their results — not just their financial and operational systems, as is the way of most charity rating. It is just a beginning, but a beginning in an important direction. Excitingly, Charity Navigator has embraced Constituent Voice as the lynchpin in the new rating model.Read More
Uncategorized

Over the past few years, Charity Navigator has been working to expand our rating system (which originally only considered Financial Health) with the ultimate goal of including what we believe are the three dimensions of a charity’s operations that a charitable givers/social investor needs to consider before donating to them:

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Sam Worthington, President and CEO of InterAction issues an invite to Keystone’s Development Partnership survey. The invite is below.   ___________________________________________________ Dear Colleagues, In 2010, 28 international NGOs in the United States and Europe participated in the Keystone Performance Survey: Development Partnerships to assess the quality of their relationships with their local partners across five key partnership performance areas: efficiency; relationship and communications; non-financial contribution; value added; and credibility. Since then, another 22 have commissionedRead More
Uncategorized

In 2010, 28 international NGOs in the United States and Europe participated in the Keystone Performance Survey: Development Partnerships to assess the quality of their relationships with their local partners. Since then, another 22 have commissioned the survey and more than 2,500 local partners have responded, yielding the participating INGOs with valuable information about how these partnerships could be improved and strengthened.

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